Android 7.0 Nougat Update Causing Reboot Loop for Some Nexus 5X Users; Google Claims Hardware Issue

By Ketan Pratap | Updated: 22 September 2016 11:01 IST

Highlights

Google strictly says it's "a hardware related issue"
Affected Nexus 5X users can get exchange, if applicable
The issue cannot be fixed by an OTA from Google

Android 7.0 Nougat Update Causing Reboot Loop for Some Nexus 5X Users; Google Claims Hardware Issue

Several LG Google Nexus 5X users have reported experiencing reboot loops after updating to Android Nougat. Nexus 5X users have taken to official Nexus Help Forum to report the issues and Google has now acknowledged the issue claiming "this is strictly a hardware related issue."

Notably, the Android 7.0 Nougat update to some Nexus 5X owners cause a hardware issue that cannot be fixed via an over-the-update and needs to be taken to LG centres for repair or exchange, if possible.

Nexus 5X users in the meanwhile have tried a lot of workarounds to get out of the reboot loop but haven't been able to fix the issue.

One of the users in a forum post wrote, "Installed nougat over the air yesterday and since then random reboots occur. I created the cache partition but no luck. Did a factory reset but problem still there." Some users have even tried wiping the system cache partition and factory data reset from settings but the problem is still there.

A Googler named Orrin has replied on the forum to increasing number of queries about Nexus 5X issue and claims that it affects "a very small number of users."

"We understand that a very small number of users are experiencing a bootloop issue on the Nexus 5X. We are continuing to investigate the situation, but can confirm that this is strictly a hardware related issue. For those of you that are currently experiencing this, please contact your place of purchase for warranty or repair options. We're sorry for the inconvenience and appreciate your continued patience," wrote Orrin on forum.

To recall, Google's latest Android 7.0 Nougat operating system started rolling out to several Nexus devices including the Nexus 5X last month.

Google recommends, "If you purchased your Nexus 5X on the Google Store, contact us for information about refunds, exchanges, or repairs." For others, Google notes, "If you didn't purchase your Nexus 5X on the Google Store, visit the LG website at www.lg.com/. You may be covered by LG's limited manufacturer's warranty."

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