7-Day Return Policy

Eligible for the return policy

You receive a faulty/defective/physically damaged product (Dead on Arrival) and report the issue to Gadgets 360 Care within 48 hours from the date of delivery.
You receive a product with different specification from what you read on the website and report the issue to Gadgets 360 Care within 7 days from the date of delivery.
You receive a product that is not what you ordered and report the issue to Gadgets 360 Care within 48 hours from the date of delivery.

Not eligible for the return policy

You purchase the product as a combo/set deal and not happy with an individual item.
Electronic items with open seal cannot be returned despite of being in good condition.
For branded electronic items purchased, please refer the brands return, repair and replacement policy.

Terms and Conditions

Products returned must be in original condition including all price tags, labels, original packing, freebies and accessories with their original tags.
Products with tampered brand packaging will not be accepted.
For specific branded products, brand’s own repair, exchange, refund and cancellation policy will be applicable.
Replacements are subject to availability of the product on Gadgets 360.
All defects arising after using of the product will be serviced by the respective manufacturer/brand according to the manufacturer's warranty terms.

Item Return FAQs

We, at Gadgets 360, understand and values customer satisfaction. We strive to offer 100% satisfaction and are committed to provide only genuine products to ensure that you are delighted with the items you receive. Therefore, in an unfortunate event when a customer is not happy with what they ordered and received, we follow a simple 7-Day Return Policy. A customer, unhappy with the quality of the product, can simply initiate a return request online or through our Gadgets 360 mobile app. Once a return request is initiated from our customer’s account, Gadgets 360 Care ensures to resolve the issue at the earliest. Please read the below Fine Print to understand how to return policy actually works.

All return/replacement pickups are done free of costs.
Refunds include the entire sum of amount paid by the customer at the time of purchase.
To ease out the replacement process, we ensure that new product is delivered during the product pickup in most of the cases.
In other cases, pickup is arranged and replacement is shipped soon after the item is received.
For certain areas where it gets difficult to arrange pickup, customers can ship the product through any courier service and we will ensure the reimbursement of the courier amount against the original receipt.
Customers must note that replacement is subject to the availability of stock with our seller. In case of unavailability of stocks, seller will initiate refund.
For certain brands and products, seller’s refund/replacement/cancellation policy will be applicable.
No return/replacement/cancellation request can be raised for products that are covered under the manufacturer's warranty.

How can I place a return request to Gadgets 360?

Customers can follow the steps mentioned below to raise a return request online –

Login to your account on Gadgets 360
Go to My Orders
Select the product you want to raise a return request for and click on the Return/Replace button
Submit the form with all required details
Create a return request and our team will initiate the return process

Do I need to return the free gift along with the actual product?

Yes, the free gift is the part of the deal you purchased and must be returned along with the actual product.

Is there a Gadgets 360 replacement guarantee?

For items that you receive in a damaged/defective/not as described state, raise a replacement request within 48 hours/7 days from the date of delivery as per policy. We will recall the item and new replacement will be shipped at zero hidden cost. All replacement requests are subject to availability of stock and seller’s specific policy will be applicable in certain cases. In case stocks are not available, customers will get a complete refund.

For certain products, only brand’s or manufacturer’s specific return/replacement policy will be applicable.

When will I receive the replacement after raising the request?

Soon after raising the replacement request, customers will receive an e-mail with all the details regarding the replacement and pickup process. All replacements are shipped right after the originally delivered item is received or picked-up.

Customers are requested to contact us immediately in case they do not receive the replacement on the specified date.

Can I exchange the purchased product?

Yes, Gadgets360’s exchange policy is applicable for all defective/physically damaged/Dead on Arrival products.

What is Gadget 360’s exchange policy?

The Gadget360’s Exchange Policy works in the favor of customer in case where product is not received in a desirable condition. Exchange of any defective/physically damaged/Dead on Arrival product is applicable only when the customer initiates the exchange request within 48 hours of the date of delivery. All exchange requests are subject to the availability of stock with the specific seller. However, in case the stock is unavailable, Gadgets 360 follows a full refund, no questions asked policy.

In case the product is covered under brand’s or manufacturer’s warranty, their specific return/replacement/exchange policy will be applicable.

What is Gadgets 360’s product pickup process?

Once the customer initiates a replacement/return request online or through Gadgets 360 mobile app, the Gadgets 360 Care team will work on the pickup or replacement process.

To initiate the correct pickup process, customer must follow the instructions provided on e-mail after raising the request online.
For all those locations where pickup service is not available, customers can directly ship the defective/physically damaged/dead on arrival product to the seller. Shipping charges will be reimbursed in customer’s account up to Rs.200 against the original courier receipt.
Products for return/replacement will only be accepted in their original condition with all price tags, labels, original packing and invoice intact.
All cases against damage in transit will be covered under the courier insurance provider’s policy.
Customer must mention the Return ID, Seller's address as specified on the package while shipping the product for return/replacement.
Customer must retain and provide the original courier receipt to claim the reimbursement.
Replacement product will be shipped soon after the original product is received/picked-up.

What is the process to return a wrong product?

In case the customer receives a wrong product, it should be informed to Gadgets 360 Care within 48 hours from the date of delivery. Customers can raise a return/placement request siting the reason and our team will initiate the process based on Gadget360 return policy.

What is a defective/faulty product?

In case the product delivered is defective/physically damaged or not in a working condition, it can identified as a faulty product. For all such cases, customers can raise return/replacement request using their Gadgets 360 Account online. As soon as Gadgets 360 Care receives the request, the faulty product will be collected from your location within 5 working days. Once we receive the product and inspect it for the mentioned faults, the replacement/refund will be initiated.

In case the product is covered under brand’s or manufacturer’s warranty, their specific return/replacement policy will be applicable.

What if the seller refuses my return/replacement request?

Customer facing any issues with their return/replacement requests with the sellers must write to us at support@gadgets360.com.

For all disputes filed within 7 days from the date of delivery, Gadgets 360 strives to mediate on a case to case basis. We, at Gadgets 360, also follow Buyer Protection Policy that covers almost all unresolved issues between buyer and seller.

Is a refund possible after paying online?

For all orders where payment is made online through credit card/debit card/net banking/EMI, the refund will be processed to the same account within 7-10 business days.

How would I get the refund for a COD order?

For all COD (Cash on Delivery) orders, an NEFT bank transfer will be done to your specified bank account. The Gadgets 360 Care team will contact you to have your bank account details, which will be kept confidential. Once we get the details, the refund money transfer process would take usual 7-10 business days.

What details are required for NEFT transfer?

After customer’s confirmation on NEFT refund, Gadgets 360 Care Team will get in touch with the customer for Bank Name, Account Number, Account Holder’s name, IFSC code and Branch name of the bank.

Can I get refund through NEFT in any of my bank accounts?

No, in case of payments made through any of the online methods i.e. credit cards/debit cards/net banking/EMI, the amount would be refunded on the same account from which payment was made.

When can I expect to get the refund credit in my account?

Refunds of payment received through NEFT transfers/debit cards/credit cards/EMI/net banking takes 4-15 business days after refund is initiated.

I can’t see the refund credited to my account yet? Why?

After refund is initiated by the company, it usually takes 4 to 15 business days to reflect in your bank account. Some financial organizations even take longer than 15 business days considering national holidays and other leaves.

In case you notice any irrelevant delay than the date we promised, kindly get in touch with Gadgets 360 Care.

Can I cancel my order?

Yes, you can cancel the order any time before the shipping of the product. Unfortunately, orders cannot be cancelled once the order is shipped.

All cancellation requests can be raised online. After the cancellation request is raised, our team will ensure that the customer receives a complete refund.

How can I cancel my order?

Customers can follow the below mentioned steps to initiate a cancellation request online:

Login to your Gadgets 360 Account and go to My Orders section.
Click on the Cancel link given against the order you wish to cancel.
Fill the required details and click on Submit.
After the cancellation request is initiated online, our team will ensure that the request is processed at the earliest.

How does the Gadgets 360 cancellation process works?

Once the customer raises a cancellation request online, Gadgets 360 initiates the cancellation process. It will take 1-2 business days for our team to cancel the order and initiate the refund process, which further takes 7-10 business days to reflect in customer’s account. Customers will be notified about the status of their refund by email.

I ordered two products. Can I cancel one of the products now?

No, partial cancellation is not allowed. In case you wish to cancel one of the item(s) you ordered, you will have to cancel the complete order. You can place a new order for the product you want to purchase.

Can I cancel the cancellation request raised online?

In case you now wish to cancel the cancellation request you raised for your order online, please call us and our team will make sure that your request is processed.