Purchased Le 1s om May 19,2016

When I purchased Le 1s, I was promised free membership of Le Eco club for one year.
I have been waiting for nearly one and a half months and making a number of telephone calls and half a dozen e-mails, nothing seems to be happening. Moreover, the LEVID app stops responding every few minutes . Even though this has been reported to Le without any remedy. All I am told is that the matter has been referred to the appropriate team and that they will revert to me.
Need to know, if anybody else is also facing the same problem anf if so how have they managed to resolve it.