Samsung Galaxy Note 7 Officially Recalled in US; Replacements Due September 21

Advertisement
By Agence France-Presse | Updated: 16 September 2016 09:44 IST
Highlights
  • CPSC has recalled 1 million Galaxy Note 7 units in US
  • The news comes after a series of reports of Galaxy Note 7 explosion
  • Samsung has officially issued a global recall of Galaxy Note 7

The US Consumer Product Safety Commission on Thursday announced a recall of around one million Samsung Galaxy Note 7 smartphones plagued by incidents of batteries bursting into flames.

The move by the US safety agency formalizes the recall underway in 10 countries after reports of faulty batteries that caused some handsets to explode during charging.

Advertisement

(Also see: Samsung Galaxy Note 7 Recall: Here's How to Check If Your Unit Is Safe)

Samsung meanwhile announced replacements for the faulty phones would be available to US customers next week.

In the United States, there have been 92 reports of batteries overheating, including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage, the commission said in a notice.

(Also see:  Samsung Is Sending Mixed Signals About What to Do With the Galaxy Note 7)

The US notice affects around one million of the global total of 2.5 million handsets being recalled, which has cast a cloud over the South Korean electronics giant and world's largest smartphone vendor.

Advertisement

Samsung has advised consumers in 10 countries to trade their handsets for temporary replacement phones until it releases an updated flagship device.

Advertisement

But many users have snubbed the offer, choosing to wait until the new phones were available, citing the inconvenience of switching devices for an interim period.

(Also see:  Why Those Samsung Galaxy Note 7 Batteries Exploded)

And different regulatory practices in different countries - as well as varying reactions from carriers - have caused a degree of customer uncertainty and confusion that is hampering Samsung's efforts to get the recall behind it as quickly and painlessly as possible.

Advertisement

In a half-page ad carried by major South Korean newspapers on Wednesday, Samsung announced a Note 7 software update that will limit battery recharges to 60 percent of capacity. It would prevent the phones from overheating, and thus exploding, but would effectively mean a downgrade of the high-end device.

Replacements coming
Samsung Electronics America announced that replacements for Galaxy Note 7 smartphones will be available at retail locations in the US by September 21.

"Our collaboration with the CPSC to fast-track a voluntary recall in the US addresses safety concerns by ensuring we reach Note 7 owners quickly to exchange their devices," Samsung America president Tim Baxter said.

(Also see:  'Samsung Galaxy Note 7 May Go Down as the Worst Smartphone Ever')

"We are asking owners to act now by powering down their Galaxy Note 7 devices and receive a replacement devices or a refund through our exchange program."

In an effort to steal a march on Apple, the Galaxy Note 7 was given an early launch in the key US market, making that a priority for the recall effort.

US and Japanese aviation authorities have urged passengers not to turn on or charge the large-screen phones on aircraft, while the US Federal Aviation Administration has told passengers not to stow the device in checked baggage.

Samsung's recall trouble comes as rival Apple seeks to regain momentum with the Friday release of new-generation iPhone 7 models.

The newest versions of the California-based technology giant's lifestyle-changing iPhone aim to win over users with sophisticated camera technology, water resistance, more power and other improvements.

 

Get your daily dose of tech news, reviews, and insights, in under 80 characters on Gadgets 360 Turbo. Connect with fellow tech lovers on our Forum. Follow us on X, Facebook, WhatsApp, Threads and Google News for instant updates. Catch all the action on our YouTube channel.

Advertisement

Related Stories

Popular Mobile Brands
  1. Redmi K100 Will Launch on This Date: See Design, New Colourway
  2. Redmi Pad 3 Surfaces on Multiple Certification Sites Ahead of Launch
  3. OnePlus 16 Software Testing Reportedly Begins; Could Launch In India Soon
  4. Samsung Galaxy F70 5G With a 5,000mAh Battery Debuts in India: See Price
  5. iQOO Neo 12 Launch Date, Colour Options Revealed
  1. Vivo V80 FE Reportedly Spotted on BIS Certification Website, India Launch Seems Imminent
  2. Airtel’s New Recharges in India Announced: Rs. 185, Rs. 203 and Rs. 206 Voice-Only Plans Details
  3. Vivo X500 Ultra Leak Reveals Launch Timeline, Chipset, Display and Key Specifications
  4. iQOO Neo 12 Launch Date Announced; Design, Colour Options Teased
  5. Qubic Halts Chain as Attacker Exploits Weak Seeds to Drain 1,400 Wallets
  6. iPhone Duo Battery Capacity Revealed Days Before Foldable Goes on Sale
  7. Poco X8s Gets Listed on Another Certification Website, Hinting at Imminent Launch
  8. Redmi Pad 3 Spotted on Multiple Certification Sites Ahead of Launch; Key Specifications Revealed
  9. Redmi K100 Launch Date Announced Along With Display Features, Colourway and More
  10. Goodbye One UI? Samsung’s Next Android Update May Be Renamed Galaxy OS
Download Our Apps
Available in Hindi
© Copyright Red Pixels Ventures Limited 2026. All rights reserved.