Signal Back Up: Users May See Some Errors, Company Says Will Be Fixed in Next Update

Signal said it had restored its services a day after the application faced technical difficulties as it dealt with a flood of new users after rival messaging app WhatsApp announced a controversial change in privacy terms.

Signal has seen a rise in downloads following a change in WhatsApp's privacy terms, that required WhatsApp users to share their data with both Facebook and Instagram.

Signal users might see errors in some chats as a side effect to the outage, but will be resolved in the next update of the app, the company said in a tweet.

The error does not affect the security of the chat, the company added.

The non-profit Signal Foundation based in Silicon Valley, which currently oversees the app, was launched in February 2018 with Brian Acton, who co-founded WhatsApp before selling it to Facebook, providing initial funding of $50 million (roughly Rs. 365 crores).

Signal faced a global outage that began on January 15. Although users could open the app and send messages, nothing was actually delivered.

Signal later sent Gadgets 360 a message with the following statement from its COO Aruna Harder: "We have been adding new servers and extra capacity at a record pace every single day this week, but today exceeded even our most optimistic projections. Millions upon millions of new users are sending a message that privacy matters, and we are working hard to restore service for them as quickly as possible."

© Thomson Reuters 2021

Does WhatsApp's new privacy policy spell the end for your privacy? We discussed this on Orbital, our weekly technology podcast, which you can subscribe to via Apple Podcasts, Google Podcasts, or RSS, download the episode, or just hit the play button below.