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Google Shipped Some Pixel 2 XL Units Without an Operating System, Users Report

Google Shipped Some Pixel 2 XL Units Without an Operating System, Users Report

By Ketan Pratap | Updated: 3 November 2017 11:19 IST

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Highlights

Some Pixel 2 XL units shipped without Android
Google reportedly replacing the units
No official word from Google on the issue

There seems to be no end to Google's woes when it comes to new Pixel 2 devices. The latest issue to have been reported by some Pixel 2 XL buyers is receiving a unit without an operating system. There are multiple threads on Reddit on the issue, and almost all users complain about the same message welcoming them "Can't find valid operating system. The device will not start."

One of the Reddit users who ordered the Pixel 2 XL wrote in a thread, "I came home excited to unbox my new Pixel 2 XL. Upon turning on the device I was greeted with a black screen stating, "Can't find valid operating system. The device will not start." Spent an hour on the chat with two different customer service reps and they are wanting to send me a replacement phone. Really frustrating."

Fortunately, Google is replacing the Pixel 2 XL units that shipped to customers without an operating system. If you're having problems with an order you made on Google Store then visit Google's Support page.

This is not the first issue that has hit Google from the device's production line as recently a Pixel 2 buyer on Reddit claimed that he received a unit despite it failing the quality control which is a standard test done before shipping the handset.

Google recently acknowledged a lot of issues related to the Pixel 2 devices. The Mountain View company defended both the new Pixel devices and also announced a two-year warranty worldwide. The most widely reported issue of screen burn-in was claimed by Google to not affect day-to-day usage.

Google Pixel 2 XL

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Ergonomic design
Great cameras
Intelligent software features
Good battery life
Excellent performance

Bad
Annoying blue tint on display
Too expensive

Read detailed Google Pixel 2 XL review

Display 6.00-inch

Processor Qualcomm Snapdragon 835

Front Camera 8-megapixel

Rear Camera 12.2-megapixel

RAM 4GB

Storage 64GB

Battery Capacity 3520mAh

OS Android 8.0.0

Resolution 1440x2880 pixels

More Google mobiles Google mobiles price in India

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Further reading: Android 8.0 Oreo, Google, Mobiles, Pixel 2, Pixel 2 XL

Ketan Pratap

Email Ketan

Ketan Pratap is the Editor at Gadgets 360. His primary role - debugging the tech hype, benchmarking the future, and compiling it all into precise news, features or reviews. He has spent over 14 years calling out vaporware and identifying the best tech. He’s your guide for everything from chipsets to smart-home meltdowns. When his own batteries are low, he heads for the hills—literally. He’s someone who prefers a remote mountain pass, appreciating a 12,000-foot view that no VR ...More