vivo Extends X Care Program to Ensure Enhanced Premium Experience for vivo X Fold3 Pro Customers

vivo Extends X Care Program to Ensure Enhanced Premium Experience for vivo X Fold3 Pro Customers

With an aim to elevate the premium experience for vivo X Fold3 Pro consumers, vivo, the innovative global smartphone brand, has extended its avant-garde vivo X Care program to encompass the newly launched device. This program is exclusively curated for its flagship devices, aimed at redefining the very essence of smartphone ownership.

The X Care program offers an array of premium services at vivo's Authorised service centers, designed to provide a seamless and joyful experience for valued consumers. Highlights of the program include:

  • Premium Point – vivo has created premium point for X-Fold customers, where in customers in all service centers across major capital cities are attended on priority.
  • Door step service – For X-Fold customers, vivo provides doorstep service with up to three complimentary repair visits per IMEI. After these visits, there is a charge of 500 INR per subsequent visit. This service is available exclusively in Tier 1 cities i.e. Ahmedabad, Bengaluru, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, and Pune.
  • 24/7 dedicated Customer care line – There is a dedicated customer care line for X-Fold customers, available 24/7 at 1800-208-4488. We have also chat support for X-Fold customers at 24/7.
  • Pickup & Drop service – There is a free pickup and drop-off service for X-Fold customers. Customers can conveniently request handset pickup from their location. The phone is returned at their specified location after repair by registering on vivo India official website 
  • Freebie service – Free screen protection of film and back cover for X-Fold customers is available.
  • Virtual assistant- There is a virtual assistant service to X-Fold customers through vivo contact center, where vivo service center staff can provide remote assistance for any issues.
  • Repair discount on screen replacement – X Fold3 Pro customer will get 15% discount on main screen replacement (internal screen) in chargeable repair. They you can specified discount on first time replacement.


These meticulously designed offerings are accessible at over 650 vivo authorised service centers across the country and flagship stores in Delhi, Ahmedabad, and Bangalore. This program exemplifies vivo's commitment to customer-centric innovation and excellence, ensuring consumers enjoy an unparalleled experience with their smartphones.

Aligned with the brand's overarching philosophy of 'live the joy,' the X Care program aspires to elevate the delight of smartphone ownership.

Launched in June 2024, the vivo X Fold3 Pro delivers a remarkably light and slim design without compromising on flagship performance, durability, or battery capacity making it India's slimmest, lightest, largest foldable device with brightest display. The device combines exceptional camera capabilities, fine-tuned in collaboration with ZEISS for professional-level imaging results along with powerful performance and dual flagship chip, stunning immersive displays, and an OS tailored for foldable devices, to ensure an all-around seamless experience with enhanced productivity. X Fold3 Pro introduces new-generation battery technology to achieve a trifecta of benefits: large capacity, slim profile and fast charging.

For further details on this groundbreaking initiative, interested customers can visit their nearby authorised service center or reach out to vivo directly at 1800 208 4488.

vivo is taking a giant leap into the future with the launch of its first foldable smartphone in India, the X Fold3 Pro. This marvel of engineering combines the power of the Snapdragon 8 Gen 3 chipset with a massive 5,700mAh battery, supporting both 100W Dual-Cell FlashCharge and 50W Wireless FlashCharge. It's not just about power, the X Fold3 Pro boasts a sleek design that's both slim and lightweight, making it a joy to hold and use. With a price tag of INR 1,59,999 for the 16GB + 512GB variant, this device is set to turn heads with its exclusive Celestial Black color.  Starting today, the X Fold3 Pro is up for grabs on Amazon, Flipkart, vivo India's e-store, and at all partner retail outlets.

The X Fold3 Pro isn't just a pretty face, it's built to last. vivo has addressed the durability concerns head-on with its innovative Armor Architecture, which has earned the device an SGS Five-Star Overall Unit Drop Resistance certification. The heart of this resilience is the Carbon Fiber Ultra Durable Hinge, designed to withstand a staggering 100 folds per day for an impressive 12 years.

And with an IPX8 rating, you can rest assured that your device is safe from water damage. The visual experience is equally robust, with a 2K + E7 Immersive Display that shines bright at 4500 nits and is certified for eye protection. Both the main and cover displays offer a buttery-smooth 120Hz refresh rate, along with HDR10+, Dolby Vision, and XDR Engine compatibility. As for the camera, vivo continues its legacy of excellence with the ZEISS Co-engineered Imaging System, featuring a suite of high-performance lenses and the Pro Imaging Chip V3. To top it off, vivo's partnership with Google brings cutting-edge AI tools to your fingertips, enhancing productivity and efficiency like never before.

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