Home
Mobiles
Mobiles News
Sony Xperia Z5 Compact Touchscreen Issue Acknowledged; Fix Due Next Week

Sony Xperia Z5 Compact Touchscreen Issue Acknowledged; Fix Due Next Week

By Ketan Pratap | Updated: 22 October 2015 15:54 IST

Click Here to Add Gadgets360 As A Trusted Source

Sony's recently unveiled Xperia Z5 Compact has been noted to be affected by a touchscreen issue that causes the screen to be unresponsive even after several taps on the screen. Several users have already reported the issue to Sony through the company's official Support Forum.

Some of the users even claimed that the touchscreen issue is present throughout the interface, and asked the company whether this was a hardware-related issue. Notably, the issue was reported by owners of the White colour variant only. A user even shared a YouTube video showing the touchscreen issue on the Sony Xperia Z5 Compact.

Sony has finally acknowledged the issue and has revealed that it's a software related issue and a fix will be available starting week 44 (October 26-November 1).

Mobiles Discussion

Explore More...

"Sony Mobile is committed to providing the highest standards of product quality and customer service for all of our products. We are aware of reports of a limited number of customers experiencing touch input issues on their white Xperia Z5 Compact devices. By gathering information and analysing returned devices we have found the root cause and will release new software to improve the user experience on your white Z5 Compact," said the company on its support forum.

Sony confirmed that the issue has been reported for White colour models only. "Other colour versions of the Xperia Z5 Compact are not affected by this issue," it added.

(Also see: Sony Xperia Z5 Premium Only Renders Video and Image Content in 4K)

The fix will be available as software update and can only be installed via PC companion support software and Bridge for Mac next week. Sony also revealed that the software is now rolling out however pointed out that the availability may vary "by region and/or operator."

At IFA, Sony had promised that the Xperia Z5 Compact will launch globally in October; though the handset is only available in limited markets currently.

Sony Xperia Z5 Compact

KEY SPECS
NEWS

Display 4.60-inch

Processor Qualcomm Snapdragon 810

Front Camera 5.1-megapixel

Rear Camera 23-megapixel

RAM 2GB

Storage 32GB

Battery Capacity 2700mAh

OS Android 5.1

Resolution 720x1280 pixels

More Sony mobiles Sony mobiles price in India

Comments

Get your daily dose of tech news, reviews, and insights, in under 80 characters on Gadgets 360 Turbo. Connect with fellow tech lovers on our Forum. Follow us on X, Facebook, WhatsApp, Threads and Google News for instant updates. Catch all the action on our YouTube channel.

Further reading: Mobiles, Sony, Sony Mobiles, Sony Xperia Z5 Compact

Ketan Pratap

Email Ketan

Ketan Pratap is the Editor at Gadgets 360. His primary role - debugging the tech hype, benchmarking the future, and compiling it all into precise news, features or reviews. He has spent over 14 years calling out vaporware and identifying the best tech. He’s your guide for everything from chipsets to smart-home meltdowns. When his own batteries are low, he heads for the hills—literally. He’s someone who prefers a remote mountain pass, appreciating a 12,000-foot view that no VR ...More

Another Win for Quantum Theory Over Einstein

Huawei Mate 8 Price and Specifications Tipped

Sony Xperia Z5 Compact Touchscreen Issue Acknowledged; Fix Due Next Week

Sony Xperia Z5 Compact

Related Stories