iPhone X Face ID Not Working for Family Purchases, Users Report

Advertisement
By Ankit Chawla | Updated: 25 December 2017 10:37 IST
Highlights
  • Users are complaining about Face ID not working with Ask to Buy
  • Facial resemblance with children might be the reason
  • No mention of Face ID on Ask to Buy's' support page

iPhone X users have discovered that family purchases cannot be authenticated via Face ID, according to a post on Apple's iPhone forum. The iPhone X is the first smartphone from Apple to sport the new Face ID facial recognition technology, and also the first one in a long time to not have Touch ID. The forum post mentions that every family purchase request prompts the user to type in their Apple ID and password.

As we mentioned, family purchase approval requests do not seem to work with Face ID on the new iPhone X. Family Sharing is a feature offered for Apple devices users that wish them to be connected for purchasing subscriptions and apps. Ask to Buy, another one of Apple's features, lets children in the family choose to purchase apps, albeit with the approval of a 'family organiser'. This organiser can then choose to approve or decline the purchase decline from their Apple device.

Advertisement

Apple's iPhone X has previously failed to distinguish between a mother and her son due to resemblance of facial features. Apple has also admitted that chances of breaking Face ID security in the case of siblings, twins, and children increases under the age of 13. This is turn coincides with the Ask to Buy feature that is turned on by default for children below the age of 13. The support webpage for Ask to Buy seems to have no mention of Face ID.

With the iPhone X, entering Apple ID credentials is compulsory before authenticating purchases because Apple doesn't seem to have a solution to the problem yet, according to the forum post. Meanwhile, users have also complained about Apple not having a fix for this minor issue and forcing them to type in their Apple ID details numerously. The forum thread has been live for the past few days and comments about the issue are raking up by the day. It's the holiday season, in the US, and buying gifts from Apple isn't as easy as device owners want it to be.

Advertisement

Security researchers recently claimed that Apple's Face ID technology could potentially be hacked with the help of 3D-printed masks.

 
REVIEW
  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Stunning design and display
  • Great cameras
  • Wireless charging
  • Assured, timely software updates
  • Bad
  • Costs a small fortune
  • First party apps not great in India
  • Fast charger not bundled
 
KEY SPECS
Display 5.80-inch
Processor Apple A11 Bionic
Front Camera 7-megapixel
Rear Camera 12-megapixel + 12-megapixel
RAM 3GB
Storage 64GB
Battery Capacity 2716mAh
OS iOS 11
Resolution 1125x2436 pixels
NEWS
VARIANTS

Get your daily dose of tech news, reviews, and insights, in under 80 characters on Gadgets 360 Turbo. Connect with fellow tech lovers on our Forum. Follow us on X, Facebook, WhatsApp, Threads and Google News for instant updates. Catch all the action on our YouTube channel.

Advertisement

Related Stories

Popular Mobile Brands
  1. OTT Releases This Week (April 13 - April 19): Toaster, Matka King, Assi, and More
  2. Vivo X300 Ultra, Vivo X300 FE Confirmed to Launch in India Soon
  3. Indian Smartphone Shipments Dropped to a Six-Year Low in Q1 2026: Report
  4. Vivo X300 FE Could Be Available in These Two Storage Options in India
  5. DJI Osmo Pocket 4 Debuts With 1-inch CMOS Sensor, Improved Stabilisation
  6. Marathon Review: Bungie's Slick FPS Is One of the Best Shooters in Years
  1. Scientists Just Created the Largest 3D Map of the Universe Ever to Study Dark Energy
  2. Honor 600 Pro and Honor 600 Key Specifications, Features Revealed via Official Listing
  3. Ethereum NFT Platform Shuts Down After Blacklove Sale Falls Through
  4. Vivo X300 FE Storage Options Leaked Alongside Live Image With Telephoto Extender Kit
  5. Indian Smartphone Shipments Dropped to Six-Year Low in Q1 2026 as Vivo Topped Market, Nothing Led Growth: Counterpoint
  6. Canva Introduces Canva AI 2.0, Brings Agentic Capabilities and Memory to Perform Design Tasks
  7. MediaTek Dimensity 9600 Pro Leak Suggests 5GHz Clock Speed, High Benchmark Scores
  8. Oppo Find X9s Pro Key Specifications Surface Online as Launch Date Draws Closer
  9. Russian-Based Crypto Exchange Grinex Halts Operation After $14 Million Hack
  10. Assassin's Creed: Black Flag Resynced Will Reportedly Release in July, Reveal Set for Next Week
Download Our Apps
Available in Hindi
© Copyright Red Pixels Ventures Limited 2026. All rights reserved.