iPhone X Face ID Not Working for Family Purchases, Users Report

Advertisement
By Ankit Chawla | Updated: 25 December 2017 10:37 IST
Highlights
  • Users are complaining about Face ID not working with Ask to Buy
  • Facial resemblance with children might be the reason
  • No mention of Face ID on Ask to Buy's' support page

iPhone X users have discovered that family purchases cannot be authenticated via Face ID, according to a post on Apple's iPhone forum. The iPhone X is the first smartphone from Apple to sport the new Face ID facial recognition technology, and also the first one in a long time to not have Touch ID. The forum post mentions that every family purchase request prompts the user to type in their Apple ID and password.

As we mentioned, family purchase approval requests do not seem to work with Face ID on the new iPhone X. Family Sharing is a feature offered for Apple devices users that wish them to be connected for purchasing subscriptions and apps. Ask to Buy, another one of Apple's features, lets children in the family choose to purchase apps, albeit with the approval of a 'family organiser'. This organiser can then choose to approve or decline the purchase decline from their Apple device.

Advertisement

Apple's iPhone X has previously failed to distinguish between a mother and her son due to resemblance of facial features. Apple has also admitted that chances of breaking Face ID security in the case of siblings, twins, and children increases under the age of 13. This is turn coincides with the Ask to Buy feature that is turned on by default for children below the age of 13. The support webpage for Ask to Buy seems to have no mention of Face ID.

With the iPhone X, entering Apple ID credentials is compulsory before authenticating purchases because Apple doesn't seem to have a solution to the problem yet, according to the forum post. Meanwhile, users have also complained about Apple not having a fix for this minor issue and forcing them to type in their Apple ID details numerously. The forum thread has been live for the past few days and comments about the issue are raking up by the day. It's the holiday season, in the US, and buying gifts from Apple isn't as easy as device owners want it to be.

Advertisement

Security researchers recently claimed that Apple's Face ID technology could potentially be hacked with the help of 3D-printed masks.

 
REVIEW
  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Stunning design and display
  • Great cameras
  • Wireless charging
  • Assured, timely software updates
  • Bad
  • Costs a small fortune
  • First party apps not great in India
  • Fast charger not bundled
 
KEY SPECS
Display 5.80-inch
Processor Apple A11 Bionic
Front Camera 7-megapixel
Rear Camera 12-megapixel + 12-megapixel
RAM 3GB
Storage 64GB
Battery Capacity 2716mAh
OS iOS 11
Resolution 1125x2436 pixels
NEWS
VARIANTS

Get your daily dose of tech news, reviews, and insights, in under 80 characters on Gadgets 360 Turbo. Connect with fellow tech lovers on our Forum. Follow us on X, Facebook, WhatsApp, Threads and Google News for instant updates. Catch all the action on our YouTube channel.

Advertisement

Related Stories

Popular Mobile Brands
  1. iPhone 18 Pro Max Could Get a New Sony Sensor With Variable Aperture Tech
  2. Tecno Camon 50 Ultra 5G With a 6,500mAh Battery Debuts in India: See Price
  3. Oppo K15 Launch Date Confirmed; Key Specifications Revealed Ahead of Debut
  4. Here's How Much the iQOO Z11 Lite Could Cost in India
  5. OnePlus Exits US, Europe, Continues Operations in India: 5 Things to Know
  6. Lava Virat V1 5G, Virat V1 Key Specifications Confirmed Before India Launch
  7. Apple's First OLED iPad Mini Could Launch This Fall
  1. iPhone 18 Pro Max Diagnostics Log Reportedly Reveals Variable Aperture Camera, Sony Sensor Upgrade
  2. Vivo X500 Ultra Leak Suggests Three 200-Megapixel Telephoto Sensors Under Testing
  3. iQOO Z11 Lite Price Range in India, Key Specifications Revealed Ahead of Official Launch
  4. Lava Virat V1 5G, Virat V1 Specifications Revealed Ahead of July 24 India Launch
  5. Oppo K15 Launch Date Confirmed; Key Specifications Revealed Ahead of Debut
  6. WhatsApp Usernames Are Now Reportedly Available for Some Android and iOS Users
  7. Meta Introduces New Parental Alerts for Teen Suicide and Self-Harm Conversations
  8. GTA 6 Had 'Strongest Pre-Order Campaign on Record', on Track to Generate Up to $5.2 Billion in First Week
  9. Android 17 QPR1 Beta 7 Update Brings Refinements, Resolves Battery Share Bug in Quick Settings
  10. Nothing Becomes India's Fastest-Growing Brand Amid Smartphone Market Slowdown in Q2 2026: Counterpoint
Download Our Apps
Available in Hindi
© Copyright Red Pixels Ventures Limited 2026. All rights reserved.