Google Pixel 7 Users Are Complaining of Rear Camera Glass Shattering

Google Pixel 7 features a 50-megapixel dual rear camera setup.

Google Pixel 7 Users Are Complaining of Rear Camera Glass Shattering

Google Pixel 7 features Tensor G2 SoC

Highlights
  • Google is yet to officially acknowledge the issue
  • Physical damage is not included under the warranty programme
  • Google Pixel 7 series was launched in India in October
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Google Pixel 7 and Pixel 7 Pro powered by the second-generation Tensor G2 SoC were released in India in the first week of October. Now, users of the Pixel 7 are complaining that the rear camera glass of their phones is randomly shattering. Multiple users on Reddit and Twitter claim that the camera of their Google Pixel 7 devices are breaking or shattering without any drops. A few users say that it is the material defect of the phone. Google allegedly offered a replacement unit to an affected user. However, the problem seems limited to the standard model at the moment.

Some Google Pixel 7 owners took to Reddit and Twitter to complain that rear camera glass of their smartphones is breaking out of the blue. Some say that the problem occurred without falling or dropping, while some say it happened with the phone sitting in a case.

A Twitter user who goes by the name Heydon Faber (@CSThrowaway) posted a photo showing the broken rear glass around one of the dual cameras of his Pixel 7. " It's clearly a manufacturing defect, and I know I'm not the only one" he said. Google has not acknowledged this to be a widespread issue yet. Some Reddit users are worried that they might have to pay for repairs or get a new device.

Some users say that they have contacted the Google Support team and have been told that physical damage of the devices isn't included under the warranty programme.

A Redditor says that he has taken his affected Pixel 7 model to the uBreakiFix store and has been told that the entire back panel needs a replacement and that it would cost around $200 (roughly Rs. 16,500). As per the post, he had sent photos of his broken glass to Google and was offered a replacement unit. However, Pixel 7 owners with affected devices are recommended to contact Google Support immediately.

The Pixel 7, powered by the second-generation Tensor G2 SoC, was unveiled in the country in October. Price of the Google Pixel 7 in India has been set at Rs. 59,999 for the sole 8GB RAM + 128GB storage variant. It features a 50-megapixel dual rear camera setup.


Are the Pixel 7 and 7 Pro the best in their segment? We discuss this on Orbital, the Gadgets 360 podcast. Orbital is available on Spotify, Gaana, JioSaavn, Google Podcasts, Apple Podcasts, Amazon Music and wherever you get your podcasts.
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  • REVIEW
  • KEY SPECS
  • NEWS
  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Sharp, 90Hz display
  • Good quality cameras
  • Good gaming performance
  • Bloatware-free software, timely updates
  • Good battery life
  • IP68 rating
  • Bad
  • Video recording could be better
  • Gets warm under load
  • No bundled charger
  • Relatively slow charging
Display 6.30-inch
Processor Google Tensor G2
Front Camera 10.8-megapixel
Rear Camera 50-megapixel + 12-megapixel
RAM 8GB
Storage 128GB
OS Android 13
Resolution 1080x2400 pixels
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Nithya P Nair
Nithya P Nair is a journalist with more than five years of experience in digital journalism. She specialises in business and technology beats. A foodie at heart, Nithya loves exploring new places (read cuisines) and sneaking in Malayalam movie dialogues to spice up conversations. More
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