Xiaomi India on Tuesday announced the launch of the new Mi Service Order Status feature on Mi.com. This feature will let users track their device repair status on the website. It offers five-stage tracking progress for device repairs.
Managing Director of Xiaomi India, Manu Kumar Jain posted a tweet announcing the rollout of this feature. With the help of Mi Service Order Status, customers will be able to track their device repair and know its service status online. The five stages in tracking progress are under inspection, work in progress, ready for delivery, delivered, and cancelled.
This move comes as a New Years' gift for Xiaomi smartphone owners who have, until now, only been able to track the service status by calling the executives at the service centre. With numerous videos appearing on social media displaying the poor management at Xiaomi service centres, the company has finally shifted repair tracking online much to the respite of phone owners.
Xiaomi on Tuesday also announced that the Redmi 5A 3GB variant would be sold offline through Mi Preferred stores. The smartphone will have a price tag of up to Rs. 7,499, subject to retailer offers.
Ever since Xiaomi got to the pole position in smartphone shipments in India, it has been striving to improve customer experience. Shifting device repair status tracking online seems to be a step in the right direction.
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