Apple offers to refund Australian iPad customers

Advertisement
By Agence-France Presse | Updated: 5 June 2012 16:06 IST
Highlights
  • Apple has offered to refund Australian customers who felt they had been misled by about the 4G capabilities on its new iPad.
Apple Wednesday offered to refund Australian customers who felt misled by advertising about 4G capabilities on its new iPad, which can only access the ultra-fast wireless network in North America.

Australia's Competition and Consumer Commission has taken Apple to the Federal Court for false advertising over its "iPad with WiFi + 4G" promotion, because the popular tablet device does not work on the local 4G frequency.

The US tech giant's lawyers said Apple was prepared to publish a clarification about the tablet's Australian capabilities, and refund any customers who felt they had been misled by the 4G reference.

Paul Anastassiou, counsel for Apple, said in court in Melbourne that the company was confident very few people would apply for a refund.

Anastassiou added that Apple was not prepared to put corrective stickers on iPad boxes, as sought by the ACCC, but would email customers to clarify that the device was not compatible with local carrier Telstra's 4G network.

It would also publish notices to that effect at the point of sale "for the sake of absolute clarity".

However, Anastassiou said that when the matter came to full trial, Apple would contest the ACCC's claims that it had misled consumers because the third-generation iPad did work on other Telstra frequencies.

"It will be contested by Apple there are in Australia networks that, according to international definitions, are 4G," he told the court, according to The Age newspaper.

"What Apple says is that other networks operated by Telstra are in fact properly described by international standards as 4G, even though Telstra itself does not so describe them."

Anastassiou added that Apple had "at no point in any promotional material... said at any time" that the new iPad was compatible with Telstra's 4G network.

The ACCC is seeking an injunction to sales along with a financial penalty against Apple, corrective advertising and refunds to consumers.

Judge Mordecai Bromberg said it was "more relevant" what an ordinary consumer understood from the term 4G, while ACCC lawyer Colin Golvan argued that the promotion was confusing.

"The iPad should not be sold as compatible with the 4G network or by reference to the terminology 'plus 4G'," Golvan said.

"Apple does not have an iPad which would meet a consumer request for an iPad which operates using a sim card in the (Australian) 4G network."

On its website, Apple spells out that the new iPad's "4G LTE" capability is supported only on networks in the United States and Canada.

The California-based company announced last week that it had sold three million of the latest tablet computers in its first weekend on the market -- the strongest iPad launch yet.

Its popularity comes despite the new iPad's incompatibility with the 4G networks operative in the Asia-Pacific and European markets where it is also now on sale, such as Japan, Britain, France and Germany.

According to reports in the technology media, the European Union's executive commission could follow Australia's lead in taking action against Apple over the 4G marketing.

The latest case is not the first time Apple's technology has landed in Australia's courts.

The firm is locked in a legal battle with rival Samsung over tablet patents, part of a wider global tussle over supremacy of the US$100 billion market.

Get your daily dose of tech news, reviews, and insights, in under 80 characters on Gadgets 360 Turbo. Connect with fellow tech lovers on our Forum. Follow us on X, Facebook, WhatsApp, Threads and Google News for instant updates. Catch all the action on our YouTube channel.

Advertisement

Related Stories

Popular Mobile Brands
  1. Acer TravelLite TL24-54M With Intel Core Series 3 Chip Debuts in India
  2. Samsung Galaxy Z Fold 8 Ultra, Watch Ultra 2 Could Get Brighter Displays
  3. iPhone 18 Pro Rear Design, New Colourway Spotted in Drop Test Video
  4. Infinix Note Edge Review
  5. iPhone Ultra Dummy Image Offers Closer Look at Design and New Black Colour
  6. Samsung Galaxy S25 Ultra Available at 'Lowest Price of the Year' on Amazon
  7. Samsung Galaxy Z Fold 8 Ultra, Galaxy Z Fold 8 Camera Details Leaked
  8. OnePlus N6 With an 8,000mAh Battery Arrives in India at This Price
  9. OnePlus Announces Deals on These Products for Upcoming Prime Day Sale
  10. Here's How the Samsung Galaxy A27 5G Costs in India
  1. Xbox Has Reportedly Paused New Third-Party Game Pass Deals
  2. Samsung Galaxy Z Fold 8 Ultra to Get 50-Megapixel Ultrawide Camera, No Camera Upgrades for Galaxy Z Flip 8: Report
  3. iPhone 18 Pro Rear Design, New Colourway Spotted in Purported Drop Test Video
  4. Samsung Galaxy A27 5G Price in India Revealed Days After Launch: Key Specifications, Features
  5. Germany Takes Lead in Europe’s MiCA Crypto Licensing With 57 CASPs Ahead of Deadline
  6. Nothing Phone 4b's Key Specifications Spotted via Leaked Real-life Images, Could Feature 6,000mAh Battery
  7. Acer TravelLite TL24-54M Launched in India With Intel Core Series 3 Chip, 14-Inch Display: Price, Specifications
  8. Qualcomm Schedules Snapdragon Summit 2026 for September: Snapdragon 8 Elite Gen 6 Series Expected to Debut
  9. Bitcoin Price Slides to $59,500 as US Fed Signals, Strategy's Turnaround Plans Weigh on Sentiment
  10. State of Decay 3 Developer Undead Labs Reportedly Facing Closure Amidst Xbox Cuts
Download Our Apps
Available in Hindi
© Copyright Red Pixels Ventures Limited 2026. All rights reserved.