NIIT Technologies launches application for airline crew

IT firm NIIT Technologies today launched a new mobile phone application 'Crew Wings' for airline cabin crew members, which will help them improve customer understanding and increase their efficiency.

With this new application, the airline crew members will be able to interact, and serve customers in a personalised manner more effectively with the help of detailed information about customers, NIIT Technologies said in a statement.

The interface of the application has easy to use navigation and will help the crew members to search the required information faster and will be able to perform their duty more efficiently, it added.

"Customer engagement and service is key part of airlines business. Airlines Crew and ground Staff are key enablers of the same. Crew Wings enables crew members to have better understanding of needs and thus can offer personalised services," NIIT Technologies President (Asia Pacific) Arvind Mehrotra said.

The application would also help do away with the current procedure of creating/editing/maintaining a number of reports manually to record customer specific data, flight information, customer complaints, attachments etc, it said.