Forget phoning a business, new app sends a text instead

Advertisement
By Reuters | Updated: 20 November 2012 13:31 IST
Forget phoning a business, new app sends a text instead
Customers who are annoyed by automated voice prompts and music when they contact a company for information about a bill, price, product or service can send a text instead.

A new app, TalkTo, lets users interact with any business in the United States via text messages sent from their iPhone, Android phone or Web applications. Its creators say it is convenient and efficient.

"Imagine you could text the front desk of a hotel to find out if they have a room available, or a sports store to see if they have lacrosse equipment for kids," said Stuart Levinson, the CEO of Cambridge, Massachusetts-based company TalkTo.

Retail shops, restaurants and services are the most popular businesses on the app, which allows users to perform tasks like place an item on hold, book a table at a restaurant, or make an appointment.

Texting a business is similar to texting a friend. Users simply start typing the business name and then select it from a directory that includes tens of millions of businesses.

Advertisement

If the business has signed up for the service, one of its representatives will respond directly to the request. For companies that are not on board, TalkTo has put together a team of agents that will dig up the information, make the required phone calls, and then relay the response via text.

The average response time is 5 minutes, according to the company.

Advertisement

Levinson said the inspiration for the app came from observing the decline of phone calls and the increase in texting.

"People not only don't want to make phone calls but they'll get home from work and say 'I meant to call that store or take care of this' but then the business is closed and it's not happening." Users can also send texts to businesses after-hours with the app.

Advertisement

Levinson said that businesses benefit through more engagement with customers and lower costs.

"Large businesses do everything they can to get voice communication into a textual basis because every bit of research shows that it saves them money," he said.

Companies and consumers can customize how they would like to receive responses - through the app, email or SMS.

The free app works with any business in the United States, according to Levinson, adding that his biggest challenge is convincing consumers to change their habits.

"Think about every time someone contacts a business, we want people to realize that they don't have to make those phone calls."

Copyright Thomson Reuters 2012

 

For the latest tech news and reviews, follow Gadgets 360 on X, Facebook, WhatsApp, Threads and Google News. For the latest videos on gadgets and tech, subscribe to our YouTube channel. If you want to know everything about top influencers, follow our in-house Who'sThat360 on Instagram and YouTube.

Further reading: SMS, TalkTo, TalkTo app, app, text
Advertisement

Related Stories

Popular Mobile Brands
  1. OTT Releases This Week: Pattth, Stolen, Jaat, Bhool Chuk Maaf, and More
  2. iQOO Z10 Lite 5G India Launch Date, Design and Battery Size Confirmed
  3. Motorola Edge 60 Will Launch in India on This Date
  4. OnePlus Pad 3 With 12,140mAh Battery Launched in India: Check Features
  5. OnePlus 13s vs iQOO 13: Price in India, Specifications Compared
  6. Realme GT 7 and GT 7T Review
  7. Oppo K13x 5G India Launch Teased; to Go on Sale via Flipkart
  8. Samsung Unlikely to Launch Galaxy Z Fold Ultra in 2025, Claims Tipster
  1. Bitcoin Falls to $102,700 Amid Fiery Trump-Musk Feud, Most Altcoins Log Losses
  2. Oppo K13x 5G to Launch in India Soon; Confirmed to Go on Sale via Flipkart
  3. Google’s Search Live in AI Mode Reportedly Rolling Out to Some Users
  4. Trump-Musk Row Slams Tesla Shares, $150 Billion in Market Value Wiped Out
  5. iQOO Z10 Lite 5G India Launch Date Set for June 18; Design, Battery Size Teased
  6. Tecno Pova 7 Ultra 5G Launch Timeline, Design and Key Features Surface Online
  7. Samsung Galaxy Watch’s Sleep Apnea Feature Expands to Australia and 35 Other Countries
  8. Musk-Trump Breakup Puts $22 Billion of SpaceX Contracts at Risk, Jolting US Space Program
  9. Marvel Tokon: Fighting Souls, Nioh 3, Romeo Is a Dead Man: Biggest Announcements at Sony's State of Play
  10. Japanese Private Lunar Lander Resilience Fails Mission, Crashes on Moon
Gadgets 360 is available in
Download Our Apps
Available in Hindi
© Copyright Red Pixels Ventures Limited 2025. All rights reserved.