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WhatsApp blames network router for 'biggest' outage, apologises

WhatsApp blames network router for 'biggest' outage, apologises

By Reuters | Updated: 24 February 2014 18:29 IST

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WhatsApp founder Jan Koum on Sunday issued an apology and blamed a network router for Saturday's outage of the mobile messaging app.

"We are sorry about the downtime," wrote Koum. "It has been our longest and biggest outage in years. It was caused by a network router fault which cascaded into our servers."

"We worked with our service provider on resolving the issue and making sure it will not happen again."

WhatsApp was down for more than three hours on Saturday just days after Facebook bought it for $19 billion.

Five-year-old WhatsApp currently has about 450 million users globally and has been adding a million users daily.

On Saturday, some of those users took to other forms of social media, including blogs and Twitter to report the outage and vent their frustration.

(Also see: WhatsApp service restored after two-and-a-half-hour outage)

WhatsApp is the leader among a wave of smartphone-based messaging apps that are now sweeping across North America, Asia and Europe, and is known to appeal to teens and others who avoid mainstream social networks.

(Also see: WhatsApp for Android users can now hide 'last seen' notification)

During the outage the buzz on Twitter ranged from the conspiratorial - that Facebook had really bought WhatsApp to shut it down and funnel users to Facebook Chat - to the philosophical.

"So now that #Whatsapp isn't working I've actually talked to my family, they seem like nice people," tweeted @Ali_Hilu, a self-described social media addict in Jordan.

And @Iamhollybrown of Surrey, England, scolded, "Can't believe all these people are crying aboutWhatsapp not working, do some exercise, do some work, learn a language."

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