Zoom Recovers From Hours-Long Outage, Says Issues Were Likely Due to Local Internet Glitch

Zoom Video Communications said it had recovered from an outage where some users were unable to join meetings on the video-conferencing platform on Wednesday.

The company's status page said all systems were operational.

Zoom said the glitch was likely due to a localised Internet service issue.

The platform has seen a meteoric rise in users, thanks to remote work and online learning against the backdrop of stay-at-home orders.

Outage tracking website Downdetector.com showed nearly 2,000 incidents of people reporting issues with Zoom at its peak at 9am ET (7:30pm IST).

Separately, telecom operator Verizon's Internet services were also affected earlier, with nearly 5,400 users registering complaints at 10am ET (8:30pm IST),  according to Downdetector.

Verizon said it had since resolved the issue. "Earlier today there was an issue impacting Internet routing for some of our customers. The issue has since been resolved," a spokesperson for the telecom operator said.

In January, thousands of users across the US East Coast faced widespread Internet outage from providers including Verizon, which disrupted services offered by Google, Amazon, Zoom, Slack, and other technology firms.

Downdetector tracks outages by collating status reports from a series of sources, including user-submitted errors on its platform. The outages might be affecting a larger number of users.

© Thomson Reuters 2021

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