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Airtel Down? Here's Why Thousands of Users Couldn't Make Calls, Send Messages

Airtel Down? Here's Why Thousands of Users Couldn't Make Calls, Send Messages

Over 3,200 Airtel users have reported issues on Downdetector over the past 30 minutes.

Written by David Delima | Updated: 18 August 2025 19:58 IST

Airtel Down? Here's Why Thousands of Users Couldn't Make Calls, Send Messages

Photo Credit: Reuters

Airtel responded to customers stating that it is working on a fix

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Highlights

Airtel users in several regions reported network issues on Monday
Users said calling, messaging and internet services were inaccessible
Airtel acknowledged an ongoing network issue that began earlier on Monday

Airtel users are reporting issues with accessing the telecom provider's network services. Complaints from users on a popular downtime tracking website began to pop up over the past 30 minutes, with a majority of users indicating they are facing issues with cellular services. Meanwhile, some users are reporting issues with mobile internet access or "no signal" on their devices. Users have also taken to X, the microblogging platform formerly known as Twitter, to report that they cannot make calls or send messages on Airtel's network.

Update (19:50pm): While Airtel has yet to confirm whether the outage has been fully resolved, user reports on Downdetector appear to have dropped over the past hour and are nearly at pre-outage levels. Stay tuned to Gadgets 360 for additional updates related to the ongoing outage.

User reports on Downdetector are nearly back to pre-outage levels
Photo Credit: Screenshot/ Downdetector

Airtel Working to Restore Services Amidst Ongoing Disruption

As of 4:30pm on Monday, over 3,200 users in the Delhi NCR region reported issues with accessing Airtel's network on Downdetector. Out of these, 66 percent pertained to network problems on their handsets, while 18 percent of users complained about mobile internet access and 16 percent of users had no signal on their phones.

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Prajwal, we are currently experiencing a network outage, our team is actively working to resolve the issue and restore services promptly. We sincerely apologize for the inconvenience caused. Thanks, Team Airtel https://t.co/2G23qpK1Kp
— Airtel Cares (@Airtel_Presence) August 18, 2025

According to various posts by users on X, the ongoing network issue prevents some customers from making and receiving calls. Other users say they cannot receive SMS messages, which prevents them from receiving one time passwords (OTPs) used to log in to apps or other web services.

It's worth noting that the number of users impacted by the outage is likely to be much higher than the reports available on platforms like Downdetector and X, and the network issues could be affecting users in other regions. Some users have reported that the downtime began around two hours ago.

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The telecom operator has already begun responding to customers posts on X, acknowledging it is "currently experiencing a network outage". Airtel says that it is working on resolving an ongoing issue. However, it has yet to provide an estimated timeframe for the service to be restored.

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Further reading: Airtel down, Airtel, Airtel network down

David Delima

Email David Delima

As a writer on technology with Gadgets 360, David Delima is interested in open-source technology, cybersecurity, consumer privacy, and loves to read and write about how the Internet works. David can be contacted via email at DavidD@ndtv.com, on Twitter at @DxDavey, and Mastodon at mstdn.social/@delima. More