Trai Asks Telcos to Pay Consumers Re. 1 for Call Drops

Trai Asks Telcos to Pay Consumers Re. 1 for Call Drops
Sectoral regulator Trai Friday made it mandatory for telecom operators to compensate consumers by one rupee for call drops with effect from January 1, 2016.

The compensation will, however, be limited to three dropped calls in a day, Telecom Regulatory Authority of India (Trai) said in a statement Friday.

Trai said a telecom operator should send a message through SMS or USSD to the calling customer within four hours of the occurrence of call drop and the details of amount credited in his or her account. For post paid customers, the details of the credit should be provided in the next bill.

The regulator said it is of the view that the mandated regime would provide relief to the customers from the menace of call drops to some extent and spur service providers to improve quality of service.

Trai said it will keep a close watch on the implementation of the mandate as well as the measures being initiated by service providers to minimise the problem of dropped calls and may undertake a review after six months.


For the latest tech news and reviews, follow Gadgets 360 on Twitter, Facebook, and Google News. For the latest videos on gadgets and tech, subscribe to our YouTube channel.

Further reading: Call Drops, India, Telecom, Trai
'Nearly 40 Percent Mobile Towers in East Delhi Unauthorised'
Facebook CEO Mark Zuckerberg to Hold Q&A at IIT-Delhi on October 28
Share on Facebook Tweet Snapchat Share Reddit Comment google-newsGoogle News


Follow Us


© Copyright Red Pixels Ventures Limited 2023. All rights reserved.