Facebook Plans to Let Businesses Contact Customers via WhatsApp: Report

Advertisement
By Ketan Pratap | Updated: 19 May 2015 17:30 IST
Facebook at this year's annual developer conference F8 announced a business to consumer (B2C) targeted initiative dubbed Facebook Messenger for Businesses. The company even went on to expand Messenger services by unveiling the Messenger Platform back in March and even allowing third-party developers to create apps. Now, a report claims that Facebook is considering letting businesses contact consumers directly via WhatsApp.

It might be the first hint that Facebook is gearing up to make money from WhatsApp. Facebook's Chief Executive Mark Zuckerberg last year had said that it had no near-term plan to make money from the service.

Bloomberg reports that WhatsApp, the most widely used messaging service worldwide, might use some functions currently being tested on Facebook's Messenger - most notably, business-to-consumer interaction that's paid for by businesses.

The report quotes Facebook's chief financial officer, David Wehner, who was recently speaking at the JPMorgan technology conference, "We think that enabling B2C [business-to-consumer] messaging has good business potential for us. As we learn those things, I think there's going to be opportunities to bring some of those things to WhatsApp, but that's more long-term than the near-term."

Advertisement

Details about the WhatsApp's business-to-consumer interaction are limited as of now.

Advertisement

If implemented, Facebook might easily make revenue through paid business-to-consumer interaction on WhatsApp; though we are unaware how the consumer will respond. As of now, WhatsApp has been available without ads over messaging service.

To recall, Facebook finished its acquisition of WhatsApp in October for a price tag of $22 billion, and the deal started in February, at a time when WhatsApp had 450 million users. As of April, WhatsApp has 800 million monthly active users, according to CEO and co-founder Jan Koum. The company had crossed 700 million active users in January, and thus can be seen to have added 100 million users in four months.

 

For the latest tech news and reviews, follow Gadgets 360 on X, Facebook, WhatsApp, Threads and Google News. For the latest videos on gadgets and tech, subscribe to our YouTube channel. If you want to know everything about top influencers, follow our in-house Who'sThat360 on Instagram and YouTube.

Further reading: Apps, Facebook, Social, WhatsApp
Advertisement

Related Stories

Popular Mobile Brands
  1. Xiaomi 15T Arrives on Geekbench With 12GB of RAM and This MediaTek SoC
  2. Realme 15T With 50-Megapixel Selfie Camera Debuts in India: See Price
  3. Amazon Great Indian Festival Sale: Deals on Smartphones, Laptops Teased
  4. IFA 2025 Begins This Week: All the Announcements We Expect
  1. BCCI Says Crypto, Real Money Gaming Platforms Can’t Bid for Team India’s Title Sponsorship
  2. Scientists Discover Hidden Mantle Layer Beneath the Himalayas Challenging Century-Old Theory
  3. Astronomers Propose Rectangular Telescope to Hunt Earth-Like Planets
  4. Microsoft Testing Native Clipboard Sync Feature to Share Text Between Windows PCs, Android Devices
  5. Su From So OTT Release: When and Where to Watch This Kannada-Language Horror-Comedy Online
  6. Sennheiser Momentum 4 Wireless 80th Anniversary Edition Launched in India With Up to 60 Hour Battery Life
  7. Call of Duty Film Adaption Said to Be a 'Priority' at Paramount, Negotiations on to Acquire Rights
  8. Cannibal Solar Storm May Trigger Auroras as Powerful Geomagnetic Storm to Hit Earth Soon
  9. Apple's iPhone 8 Plus Listed as Vintage Product Ahead of iPhone 17 Launch, 11-Inch MacBook Air Now Obsolete
  10. Hidden Reason Behind Portugal’s Deadly Earthquakes Finally Explained
Gadgets 360 is available in
Download Our Apps
Available in Hindi
© Copyright Red Pixels Ventures Limited 2025. All rights reserved.