E-mail's big demographic divide

Advertisement
By Matt Richtel, The New York Times | Updated: 5 June 2012 02:22 IST
Highlights
  • In an article in Tuesday’s Times, I wrote about the changing status of e-mail. Once it was cool to merely have an e-mail account (or several), but many young people now think of it as old school, and much prefer the zip of texting, instant messaging and
In an article in Tuesday's Times, I wrote about the changing status of e-mail. Once it was cool to merely have an e-mail account (or several), but many young people now think of it as old school, and much prefer the zip of texting, instant messaging and social networks. (Read: E-mail gets an instant makeover)

Indeed, a deeper look at the statistics shows just how much personal e-mail use divides along generational lines.

In the last year, time spent using e-mail sites like Yahoo and Hotmail has fallen 48 percent among 12- to 17-year-olds, according to comScore, a market research firm. The statistics only include time spent with e-mail on computers, so the decline may be somewhat offset by teenagers using e-mail on their phones.

Still, the drop for that age group is far sharper than for others. ComScore found a decline of 10 percent in time spent on Web-based email among 18- to 24-year-olds, about the same as it found for people up to the age of 54.

But then things change sharply -- and start climbing in the other direction. The research firm found that time spent on e-mail rose 15 percent for people 55 to 64, and was up 17 percent for people 65 and older.

"This strongly suggests a generational shift in the way people communicate," said Andrew Lipsman, an analyst with comScore. He said the fact that people over 54 are spending more time with e-mail likely reflects the fact that some in that age group are either getting online for the first time or becoming more familiar with computers and the Internet. For them, Mr. Lipsman said, e-mail is often a starting point.

"It's usually one step at a time," he said, noting that this group is not likely to jump from the postal service to texting: "You don't go from the most formal to the least formal in one step."

Mr. Lipsman, supporting ideas expressed by others in the story, said the shift isn't just generational but situational. As people get into the workplace, he said, they tend to use e-mail more often. Besides, he said, those in the workplace -- unlike younger people -- may find the constant ping of incoming texts and IMs to be more annoying than stimulating.

"Teenagers may have more time and fewer responsibilities, so that instant communication doesn't represent a disruption to people in most cases," he said. Besides, "digital natives are used to that always-on, constant communication." 

Get your daily dose of tech news, reviews, and insights, in under 80 characters on Gadgets 360 Turbo. Connect with fellow tech lovers on our Forum. Follow us on X, Facebook, WhatsApp, Threads and Google News for instant updates. Catch all the action on our YouTube channel.

Further reading: E-mail, demographic divide
Advertisement

Related Stories

Popular Mobile Brands
  1. Moto Buds 2 Review: How Much Bass Is Too Much Bass?
  2. Best 5G Phones Under Rs. 15,000 With Long Battery Life in India
  3. Amazon Prime Day 2026: Best Deals on Soundbars From JBL, and More
  1. Boat Stone 900 Launched in India With Up to 80W Sound Output, Up to 15 Hours Audio Playback: Price, Features
  2. Cyberpunk 2077 Has Sold 40 Million Copies, CD Projekt Red Confirms
  3. Nothing Phone 1 Receives Final Software Update With Latest Security Patches, Bug Fixes and Improvements
  4. Nokia 235 4G (2026), 215 4G (2026) Launched Alongside Nokia 210 4G, and 200 4G With AI Assistant Button
  5. Samsung Galaxy S27 Ultra Battery Details Leaked; Could Top iPhone 18 Pro Max's Battery Capacity
  6. OnePlus Ace 7 Series Tipped to Feature 185Hz Display, 9,000mAh Battery
  7. WhatsApp Rolls Out Primary Device Support on iPad, Tests New Setup Screen for Android Tablets: Report
  8. Government Directs App Stores to Remove Malicious Apps Used to Disrupt E-Rickshaw Operations: Report
  9. Sony Reportedly Restructures Disc Factory After Announcing End of Physical Game Discs on PlayStation
  10. Maharashtra Legislature Passes Amendment to Bring Virtual Digital Assets Under Depositor Protection Law
Download Our Apps
Available in Hindi
© Copyright Red Pixels Ventures Limited 2026. All rights reserved.