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Google Pixel Fold Stops Working After Four Days of Use, Flatter Than Usual Bezels to Be Blamed: Report

What isn’t clear is whether this is a one-off problem or a widespread Pixel Fold design defect.

Google Pixel Fold Stops Working After Four Days of Use, Flatter Than Usual Bezels to Be Blamed: Report

Pixel Fold was announced at the company’s recent Google IO 2023 developer event

  • Google Pixel Fold has a 7.8-inch foldable OLED display
  • The foldable has relatively thick bezels around its inner display
  • Dust particles trapped between its two halves seems to be a problem

Google's recently announced Pixel Fold foldable just went on sale today in select markets. However, buyers may have something to worry about as a user who got early access to the handset claims that it died out on him after just four days of use. Since most buyers who pre-ordered the foldable will only start getting their hands on Google's first foldable device today, it's hard to tell if this is a one-off issue or a widespread one as there have only been a few reported issues so far.

The Pixel Fold in question belongs to Ron Amadeo from Arstechnica, who explained how the phone's gapless design can easily result in a damaged display when dust particles or debris gets trapped between the two halves.

The user claims that he did not even put the Pixel Fold through the regular usage cycle of months, but it mainly just sat on his desk, with some minor usage. During this short testing period the foldable was never dropped, so there were no instances of accidental damage as well. He began to notice random damage to the phone's inner folding display after the first 10 rows of pixels at the bottom edge of the display died out. Soon enough, the bottom half of the display also stopped responding to touch before spreading to the rest of the display.

According to his findings, the flat folding design with the near gapless inner display layout of the Google Pixel Fold with the bezels are to blame. So, when a dust particle gets trapped between the two halves of the inner plastic protective layer, it literally has nowhere to move given the minimal tolerance between the two halves. When this happens, it's up to the flexible ultra-thin-glass (UTG) protective layer to save the display from getting dents or scratches when trapped.

In Amadeo's case, the culprit could be the sensitive area of the Pixel Fold's display between the UTG cover and the bezel, which is often left exposed and also ends up trapping plenty of dust on foldables of all types and sizes. The user's phone had a tiny cavity near the area where the display started showcasing issues. According to him, this could have been caused by a trapped dust particle, which may have punctured the display below it when snapped shut.

The Verge's review of the Pixel Fold also states how easy it was to get a scratch on the device's inner folding display. The same reviewer also mentions how a colleagues' inner display bezel also got chipped.

While the above cases seem valid, it's hard to confirm if these are only to do with review units seeded to the media or a widespread design defect, which may turn out into a very big problem for Google. Whether it is or isn't, is something customers will begin to voice out as soon as they set up and start using their Pixel Fold in the coming days. Gadgets 360 has reached out to Google for comment, but has yet to receive a reply about the durability of the Pixel Fold. The Google Pixel Fold has only been officially released in select markets, which does not include India.

Is the Xiaomi Pad 6 the best Android tablet you can buy under Rs. 30,000 in India? We discuss the company's latest mid-range tablet on the latest episode of Orbital, the Gadgets 360 podcast. Orbital is available on Spotify, Gaana, JioSaavn, Google Podcasts, Apple Podcasts, Amazon Music and wherever you get your podcasts.
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Sheldon Pinto
Sheldon Pinto is based in Mumbai, and has several years of experience in reviewing smartphones and gadgets. As a Senior Reviewer at Gadgets 360, you will always find him deeply immersed in his reviews, switching from one phone to another. When the battery dies out, Sheldon is always browsing the web for a good sci-fi movie or reading up on cars and bikes. He also loves creating lists of interesting places to eat and travel. Sheldon is available on Twitter at @shellshocd, and you can mail him at ...More
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