Twitter Not Suited for Emergency Communications, Dutch Officials Say After Storm

The national emergency alert service directed people to follow the regional fire department's Twitter account for updates.

By Reuters | Updated: 6 July 2023 09:14 IST

Twitter Not Suited for Emergency Communications, Dutch Officials Say After Storm

Photo Credit: Bloomberg

The storm killed at least one person and uprooted dozens of trees in the province of North Holland

Highlights

Dutch itizens were directed to Twitter for updates during a large storm
The regional fire department's Twitter account is not verified
"It's ridiculous to use Twitter," said a Bits of Freedom spokesperson

Twitter is not the right place to seek information during an emergency, Dutch politicians and a prominent online group said on Wednesday, following an incident in which citizens were directed to the platform for updates during a large storm.

"We find it problematic that the government depends on Twitter for sharing crucial information," lawmaker Nico Drost's office said in emailed remarks to Reuters, citing accessibility, accountability and reliability issues.

Twitter could not immediately be reached for comment.

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The storm, which killed at least one person and uprooted dozens of trees in the province of North Holland, which includes Amsterdam, was the most intense on record in the Netherlands during the summer.

The national emergency alert service sent a "push" notification to cellphones warning people in North Holland to stay indoors amid wind gusts of more than 120 kilometres per hour (75 miles per hour), and to follow the regional fire department's Twitter account for updates.

Several politicians and digital rights group Bits of Freedom said that was not appropriate, given that Twitter is a private company and the government has websites specifically set up for crisis communications.

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"It's ridiculous to use Twitter," said Bits of Freedom spokesperson Ber Engels, citing problems with dis-information and Twitter being hard to reach quickly for people without accounts. He also noted the company had recently imposed limits on the number of tweets that can be viewed by anyone who hasn't paid for a subscription.

"You might see one tweet with great information from emergency services, but maybe there are 10 tweets that Twitter prioritizes which contain completely false information," he said.

The regional fire department's Twitter account is not verified. Its most recent tweet directs users to a live blog hosted on the City of Amsterdam's website.

Twitter's communication account did not immediately respond to questions. An email to Twitter's press email address generated an automatic poop emoji reply, in line with an announcement earlier this year by its boss Elon Musk.

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