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Motorola Says It Has Resolved Moto G's Unregistered IMEI Numbers Issue

Motorola Says It Has Resolved Moto G's Unregistered IMEI Numbers Issue

By Ketan Pratap | Updated: 4 June 2014 19:06 IST

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It seems Motorola has finally resolved the Moto G unregistered IMEI number issue affecting some Moto G units, by registering all the IMEI numbers with all network operators in the country.

Motorola in a Facebook post confirmed that it had resolved the unregistered IMEI number issue and also appealed to impacted customers to activate their Moto G units.

MotoG update: We wanted to let you know that we now have #MotoG devices with IMEI nos starting with 3533 registered with ALL network operators. All impacted customers can now activate your phones immediately.
Once again apologies for the inconvenience and thank you for your patience and faith in Motorola!

The unregistered IMEI issue on some Moto G units came to light on Sunday when Motorola posted a status update on its Facebook page stating that it had discovered an activation problem with some Moto G devices sold in India, elaborating that these units featured IMEI numbers that had not yet been registered with carriers.

(Also see: Moto G Review | Pictures)

The handset maker had informed users with these handsets would face network connectivity issues, in fact - not be able to connect to networks at all. The company added it owes affected customers a 'big apology', and that it was working around the clock with Flipkart, its exclusive retail partner in India, to resolve the issue. Motorola said impacted customers had already been sent an email informing them what to do to get their phones working.

It's worth noting that not many handset makers have had as successful a return to the Indian smartphone market as Motorola. The company is immensely popular in India with its three currently available handsets in India - Moto E, Moto G and Moto X. Currently, the Moto E and Moto G are sold out at Flipkart.

Motorola on Tuesday announced the Android 4.4.3 KitKat update for its Moto E, Moto G and Moto X.

Motorola Moto G

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Excellent pricing
Runs Android 4.4.2, the most recent version
Decent specs for the price

Bad
Non-expandable storage
Average camera performance

Read detailed Motorola Moto G review

Display 4.50-inch

Processor Qualcomm Snapdragon 400

Front Camera 1.3-megapixel

Rear Camera 5-megapixel

RAM 1GB

Storage 8GB

Battery Capacity 2070mAh

OS Android 4.3

Resolution 720x1280 pixels

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Further reading: Flipkart, IMEI, Mobiles, Moto G, Motorola, Motorola Mobiles

Ketan Pratap

Email Ketan

Ketan Pratap is the Editor at Gadgets 360. His primary role - debugging the tech hype, benchmarking the future, and compiling it all into precise news, features or reviews. He has spent over 14 years calling out vaporware and identifying the best tech. He’s your guide for everything from chipsets to smart-home meltdowns. When his own batteries are low, he heads for the hills—literally. He’s someone who prefers a remote mountain pass, appreciating a 12,000-foot view that no VR ...More