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Nokia offers Lumia phone to Samsung user who posted burnt Galaxy S4 video

Nokia offers Lumia phone to Samsung user who posted burnt Galaxy S4 video

By NDTV Correspondent | Updated: 13 December 2013 10:33 IST

In a recently reported incident of a Galaxy S4 catching fire, Samsung had allegedly asked the user to remove the video showing the incident, before it would provide a replacement device. It now seems the user will get a new phone even if he doesn't remove the video, but not from Samsung.

Apparently Nokia USA has offered a Lumia to Richard Wygand (@ghostlyrich), who had recently uploaded a video of his Samsung Galaxy S4 catching fire. Ghostlyrich's video on YouTube showed a Samsung Galaxy S4 catching fire while charging with what the user claimed to be an original Samsung charger. While the phone did not explode, its charging port was supposedly burnt out.

The Galaxy S4 user claimed his phone was under warranty, but when he initiated the process to have the device replaced, Samsung customer care reportedly sent a reply that it would provide a replacement only if the user removed the video from YouTube. In response, the user uploaded a video about the letter he'd supposedly received from Samsung.

Since the matter was reported widely, Nokia USA interestingly tweeted the user with an offer.

In its tweet, Nokia USA said, "@ghostlyrich we want to help you out. Let me send you a Nokia Lumia so you can experience how customer service should 'really' work."

The move by Nokia refreshes our memory to a similar incident back in 2011, when a Microsoft evangelist had offered free Windows Phones to five users who reported the best story about malware problems they were experiencing on their Android smartphones.

So far, Samsung has kept silent about Nokia's offer, just like it had refused to confirm what it had reported initially asked the Galaxy S4 user to do.

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