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Canva Down: Users Unable to Edit Photos and Load Projects as Platform Suffers Outage

Canva Down: Users Unable to Edit Photos and Load Projects as Platform Suffers Outage

The Canva outage began at 8:30am on Tuesday, as per outage tracker Downdetector.

Written by Akash Dutta, Edited by Siddharth Suvarna | Updated: 8 July 2025 12:51 IST

Photo Credit: Canva

Canva Down: In India, around 126 users have reported facing issues with Canva on Downdetector

Highlights

More than 600 users globally have reported facing issues with Canva
Canva has confirmed the outage and is currently working on fixing it
Users claim to be unable to access projects or open new edits

Canva, the visual communications platform, suffered an outage on Tuesday morning, as per user reports and outage trackers. The platform became inaccessible for hundreds of users globally, with many claiming to be unable to load their existing projects or start a new project. Others complained of not being able to edit their photos and other assets. As many as 126 people have reported on Downdetector about facing issues with the platform in India. Notably, the company has acknowledged the issue and stated that it is currently working on solving it.

Canva Suffers Major Outage

According to outage tracker Downdetector, Canva began facing issues at around 8:30am on Tuesday, and the outage peaked at around 9:30am. At its peak, as many as 645 users globally had reported the issue to the outage tracker. Among them, 49 percent of users complained of experiencing difficulties with the website, while 39 percent claimed that the platform did not connect to the server. Around 12 percent were facing issues with Canva's mobile app.

User reports highlighting the Canva outage
Photo Credit: Downdetector

The Indian version of the outage tracker shows 126 reports from Indian users. Several netizens also took to social media platforms to express their frustrations with the situation. X (formerly known as Twitter) user @GlamKaren posted, “Is anyone else having issues with @canva being SUPER wonky? For example, previewing a video (looks good), downloading (and looks different)?'

Another X user, who goes by @deanshaari highlighted that the outage left their workplace unable to access projects. The user said, “Me frantically checking in with my teammates to confirm this...FML all our deck are made in this thing!” Yet another complained, “@canva I keep receiving a “lost connection” error while hardwired to the internet – is this a known platform issue?”

We hear you! While we work on getting things back up, here's something we prepared earlier 👇 pic.twitter.com/sqMvNF8OfE
— Canva (@canva) July 8, 2025

Notably, Canva has acknowledged the issue in an X post and said that the company is currently working on fixing the issue. The reason behind the outage was not revealed. It is also not clear how long it might take for the visual communications platform to completely resolve the issue.

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Further reading: Canva, Outage, Apps

Akash Dutta Email Akash Dutta

Akash Dutta is a Chief Sub Editor at Gadgets 360. He is particularly interested in the social impact of technological developments and loves reading about emerging fields such as AI, metaverse, and fediverse. In his free time, he can be seen supporting his favourite football club - Chelsea, watching movies and anime, and sharing passionate opinions on food. More