Google App on Android Phones Across Brands Crashing After Recent Update, Users Report

Google app version 12.23.16.23.arm64 seems to be causing the problem.

By Veer Arjun Singh | Updated: 22 June 2021 15:48 IST

Google App on Android Phones Across Brands Crashing After Recent Update, Users Report

Google app issue on Android does not seem to be limited to a particular geography or manufacturer

Highlights

Users say Google app keeps showing an error pop-up
Some users say uninstalling updates of the app resolves the issus
Google is yet to offer an official fix

Google app for Android is crashing on phones from multiple brands and across regions. Several users are complaining of the issue with the app on Reddit forums as well as Twitter. A bug seems to have been introduced to the Google app after a stable update was rolled out to Android devices across brands. The problem with the Google app is also reportedly causing Google Assistant and Google Lens to malfunction for some users. Google is yet to acknowledge the issue and offer a fix.

Multiple forums on Reddit are discussing the issue and it does not seem to be limited to any particular region. Posts suggest that the latest version of the Google app that rolled out recently is the root cause of the problem. Users say updating the Google app to version 12.23.16.23.arm64 seems to have caused the problem. But the latest version of the Google app available for your device may differ depending on the manufacturer.

Several users on Twitter have also posted about the problem with the Google app. As per screenshots shared, the Google app keeps showing an error pop-up that reads ‘Google keeps stopping,' giving Android phone users across brands — including Samsung, Sony, and Xiaomi but not limited to these — the options to ‘close the app' and ‘send feedback.' Users say that restarting the app does not solve the issue and the pop-up keeps reappearing, which renders the app unusable.

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While Google is yet to officially acknowledge the widespread issue, a reply to a user complaint on Twitter from the Made by Google (@madebygoogle) handle suggested a “soft reboot” of the Google Pixel 5 experiencing the problem. A report by Android Authority says that while it helped a few users, rebooting their phones did not resolve the issue for many others.

As mentioned, many users say that they were able to fix the problem with the Google app by uninstalling the updates from their devices, which rolls it back to its factory-installed version. You can go to Settings > Apps > Google > Uninstall Updates on your Android device for the same.

A user on Reddit also claimed that signing up for the app's beta programme from its Google Play store listing and installing version 12.24.7.29 (beta) fixed the issue for them. Gadgets 360 has reached out to Google for a comment on the issue. This report will be updated when we get a response.

It's Google I/O time this week on Orbital, the Gadgets 360 podcast, as we discuss Android 12, Wear OS, and more. Later (starting at 27:29), we jump over to Army of the Dead, Zack Snyder's Netflix zombie heist movie. Orbital is available on Apple Podcasts, Google Podcasts, Spotify, Amazon Music and wherever you get your podcasts.

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