Google Said to Be in Talks With India to Integrate Shopping Services With E-Commerce Network ONDC

Alphabet Google is in talks with the Indian government to integrate its shopping services with the country's open e-commerce network ONDC, two sources familiar with the matter told Reuters.

India soft-launched its Open Network for Digital Commerce (ONDC) late last month as the government tries to end the dominance of US companies Amazon.com and Walmart in the fast-growing e-commerce market.

The government estimates the Indian e-commerce market was worth more than $55 billion (roughly Rs. 4,27,031 crore) in gross merchandise value in 2021 and will grow to $350 billion (roughly Rs. 27,17,470 crore) by the end of this decade.

ONDC Chief Executive T. Koshy told Reuters that Google was one of many companies it was in discussions with to be associated with the project.

Google's talks follow the success of its payments business because of the government's initiative for financial transactions, the Unified Payments Interface (UPI), said one of the sources, both of whom declined to be identified as they were not authorised to discuss the matter with the media.

Google's existing shopping business works solely as an aggregator of listings online and doesn't carry out any order fulfilment like delivery, which the likes of Amazon do.

A Google spokesperson declined to comment on whether it was in talks with the government.

"We remain committed to focus on the enablement of small and medium businesses to leverage digital for deeper discovery and payments capabilities with Google Pay," the spokesperson said, referring to its payments service.

Partners of the ONDC project, which currently includes the likes of Indian fintech firm Paytm, will show listings from each other on their platforms in search results. The government's aim is to level the playing field by reducing the cost of doing business for any seller who wants to list their products online.

Some industry executives, however, have raised concerns over how listings from different sellers will be prioritised.

"The logic would be that the highest sellers/best rated sellers will probably get displayed first, which means it will not be a level-playing field," said Mahesh Narayanan, a former head of Google's mobile ads business in India.

The ONDC programme aims to join 30 million sellers and 10 million merchants online, and cover at least 100 cities and towns by August.

Caesar Sengupta, the chief executive of financial technology startup Arbo Works who played a critical role in establishing Google Pay in India, said he sees big potential with ONDC.

"One thing ONDC will definitely need is a consumer player to drive adoption with the masses," he said. "You may remember that UPI had only 17 million transactions per month before Google Pay launched and the graph thereafter is a hockey stick."

© Thomson Reuters 2022