Samsung India has confirmed that it will refund consumers who bought the Galaxy Note 7 smartphones outside the country. However, they will need to initiate the refund process before November 1.
"Consumers who have purchased Galaxy Note 7 from overseas are eligible for refund. They need to bring the invoice to the nearest service centre and get a refund basis the invoice value. The validity of the same is November 1 2016," said a Samsung India spokesperson in an emailed statement to Gadgets 360.
(Also see: Samsung Galaxy Note 7 Recall: The Name That Wasn't Meant to Be)
To recall, Samsung India announced the Galaxy Note 7 priced at Rs. 59,900 in August though the handset never went on sale in the country after reports of fire emerged in other countries. Customers who had pre-booked the Samsung Galaxy Note 7 were later offered a full refund and a chance to buy a Galaxy S7 or Galaxy S7 Edge, along with a bunch of freebies.
Samsung last week announced that it was suspending all production of its Galaxy Note 7 smartphone as the company was unable to fix the issue that was causing fires. The company has advised all Galaxy Note 7 users with either an original or replacement unit to power down and stop using the device immediately.
Samsung across various markets is allowing Galaxy Note 7 customers to apply for a full refund or to switch their units for other Samsung handsets.
Samsung is also helping Galaxy Note 7 customers get a refund or switch their phones at select airports after the handset was completely banned on flights by various airlines and aviation regulators including in India and the US.
Get your daily dose of tech news, reviews, and insights, in under 80 characters on Gadgets 360 Turbo. Connect with fellow tech lovers on our Forum. Follow us on X, Facebook, WhatsApp, Threads and Google News for instant updates. Catch all the action on our YouTube channel.