• Home
  • Telecom
  • Telecom News
  • Over 5 Crore Complaints Received Against Telcos Over Mobile Services in FY22, MoS Communications Says

Over 5 Crore Complaints Received Against Telcos Over Mobile Services in FY22, MoS Communications Says

About 54 percent of the complaints were against Airtel, followed by Vodafone Idea, according to Minister of State for Communications Devusinh Chauhan.

Over 5 Crore Complaints Received Against Telcos Over Mobile Services in FY22, MoS Communications Says

Photo Credit: Unsplash/Jakub Pabis

Highlights
  • The government recieved 2,99,68,519 complaints against Airtel
  • Meanwhile, 2,17,85,460 complaints against Vodafone-idea were received
  • The number of complaints against Reliance Jio was 25.8 lakh
Advertisement

More than five crore complaints were received against telecom operators related to mobile services during 2021-22, with about 54 per cent of them against Airtel, followed by Vodafone Idea, Parliament was informed on Friday. Minister of State for Communications Devusinh Chauhan, in a written reply in the Rajya Sabha, gave data on complaints received against various telecom service providers related to mobile telephony during 2021-22, as per which the number for Airtel stood at 2,99,68,519, and for Vodafone Idea at 2,17,85,460.

The number of such complaints against Reliance Jio was 25.8 lakh.

In all, nearly 5.5 crore complaints related to cellular mobile telephone services were registered by consumers through helpline numbers of operators at complaint centres during 2021-22.

The number of complaints against state-owned Bharat Sanchar Nigam Ltd (BSNL) and Mahanagar Telephone Nigam Ltd (MTNL) stood at 8.8 lakh and 48,170 respectively.

"The complaints received at complaint centres through customer helpline numbers are resolved by the concerned service provider," the minister said.

Where the complaints are not resolved by the service providers, the complainant can approach the public grievance wing of the Department of Telecommunications. All the grievances so received are monitored and resolved through the Centralised Public Grievance Redressal and Monitoring System (CPGRAMS) portal.

"The number of grievances received during 2021-22 through CPGRAMS portal was 58911, out of which 58,224 were resolved," the minister added.

To another question, Chauhan said the number of BSNL customers who opted for network port out stood at 52.3 lakh in 2021-22, while the subscribers porting in were at 28.8 lakh.

Stiff competition in the telecom sector drove both port in and port out for BSNL, he added.


Why is 5G taking so long? We discuss this on Orbital, the Gadgets 360 podcast. Orbital is available on Spotify, Gaana, JioSaavn, Google Podcasts, Apple Podcasts, Amazon Music and wherever you get your podcasts.
Affiliate links may be automatically generated - see our ethics statement for details.
Comments

For the latest tech news and reviews, follow Gadgets 360 on X, Facebook, WhatsApp, Threads and Google News. For the latest videos on gadgets and tech, subscribe to our YouTube channel. If you want to know everything about top influencers, follow our in-house Who'sThat360 on Instagram and YouTube.

Apple Watch Series 8 Design, Colour Options Tipped: All Details
Share on Facebook Gadgets360 Twitter Share Tweet Snapchat Share Reddit Comment google-newsGoogle News
 
 

Advertisement

Follow Us

Advertisement

© Copyright Red Pixels Ventures Limited 2024. All rights reserved.
Trending Products »
Latest Tech News »