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MakeMyTrip Partners With OpenAI to Add New AI Features to Myra Trip Assistant

MakeMyTrip Partners With OpenAI to Add New AI Features to Myra Trip Assistant

OpenAI said its technology is being used to make travel planning feel more like an interactive conversation.

Written by Sucharita Ganguly, Edited by David Delima | Updated: 19 February 2026 12:35 IST

MakeMyTrip Partners With OpenAI to Add New AI Features to Myra Trip Assistant

Photo Credit: Pexels/ RDNE Stock project

Myra now manages over 50,000 conversations daily

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Highlights

OpenAI APIs will power new features inside the Myra assistant
MakeMyTrip aims to offer structured options for flights and hotels
The company wants to play a bigger role in AI-driven discovery

MakeMyTrip announced a collaboration with OpenAI on Wednesday, which is claimed to increase the use of artificial intelligence in travel planning and booking. As part of the partnership, OpenAI's APIs will be integrated into the company's app to power new features within Myra, its trip planning assistant. The company said the update will help address conversational travel queries and provide structured booking options for flights, hotels, and related services. MakeMyTrip also highlighted the growing adoption of Myra across multiple languages and Tier-2 and smaller cities.

MakeMyTrip Will Let Users Have a Conversation With Its Myra Assistant

The online travel company said in a press release that the effort is aimed at addressing high-intent travel queries and assisting users who begin trip planning through conversational prompts. Under the partnership, MakeMyTrip has brought OpenAI's APIs into its app. These APIs will support new AI-driven functions within Myra, its trip planning assistant, helping travellers convert conversation-based ideas into booking options on the platform.

MakeMyTrip said the integration should allow it to react more quickly to shifting travel intent by presenting structured, transaction-ready choices for flights, hotels, and other related services. It added that this reflects a move away from depending only on passive search traffic toward a more direct role in AI-led discovery.

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OpenAI said its technology is being used to make travel planning feel more like an interactive conversation, with itineraries and recommendations shaped by what travellers actually want. It also noted that advanced AI can strengthen consumer engagement beyond internal business use.

MakeMyTrip noted that it has invested in AI and machine learning for years, applying these systems across the travel journey, from inspiration and search to booking and post-sales support. The company said Myra is supported by proprietary models built on large language architectures and travel-intent data.

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The company said Myra now manages over 50,000 conversations daily and works across several languages, including Bengali, Hindi, Kannada, Malayalam, Marathi, Tamil, Telugu, and English. It also reported that more than 45 percent of queries come from Tier-2 and smaller cities, with voice-based interactions notably higher in non-metro areas.

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Further reading: MakeMyTrip, MakeMyTrip Myra, OpenAI, AI

Sucharita Ganguly

Email Sucharita Ganguly

Sucharita is a writer with Gadgets 360 and is mostly found playing with her cat in her free time. She has previously worked at breaking news desks across organizations. Powered by coffee, The Beatles, Bowie, and her newfound love for BTS, she aims to work towards contributing to a better media environment for women and queer folk. More