Google Pixel 7 Series Users Complain Of Poor Video Call Quality: Report

Videos received from Pixel 7 are allegedly noticeably blurrier and appear smudged.

Google Pixel 7 Series Users Complain Of Poor Video Call Quality: Report

Photo Credit: Google

Google Pixel 7 and Pixel 7 Pro launched in India in October 2022

Highlights
  • Pixel 7, Pixel 7 Pro are powered by Tensor G2 SoC
  • Google offered replacements for previous complaints of glass shattering
  • The firm is yet to respond to these newer complaints
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Google Pixel 7 users had earlier complained of problems with the devices and the material being defective. Several users have now newer complaints on a functional level. The video call quality on Pixel 7 phones is reportedly very poor. During video calls across multiple apps, including Google Meet, the video quality is said to be relatively below par compared to that of other smartphones in the same range. Even the videos received from Pixel 7 are allegedly noticeably blurrier and appear smudged.

A Reddit user, as reported by the Android Police, claimed that the video call quality on their Pixel 7 is weaker as compared to that of much older devices. They say that the quality is lower on various apps, including Google Meet. The Pixel 7 owner originally thought the issue was with the Google Meet app. To test, the user installed Google Meet on a Pixel 3 XL and a 2018 iPad Pro. Both systems' video calls were much sharper and clearer than the Pixel 7, as per the post.

Dozens of other Android users commented on the post, where a Pixel 7 Pro owner stated that video calls on Instagram, WhatsApp, Telegram, and Google's own app were also blurry. According to the same user, the quality problem was present on both the front and back cameras, so there was no way to avoid it while making a video call on the Pixel 7 Pro.

According to one user, none of the apps utilised the correct camera API, resulting in the reduced quality. Given the exceptional quality of the photos and videos captured by the Pixel 7's camera outside of video calls, the software is the most obvious suspect behind this issue.

Several Twitter users also had similar complaints. One user tweeted asking, “My front camera is really blurry when in a video call on Google Meet with my Pixel 7 Pro. Is there any way to fix this?” Another user asked for a replacement for her Pixel 7 device. These complaints go back as far as December 2022.

In December last year, many Pixel 7 users complained about the rear camera glass shattering without reason. Several Reddit and Twitter users reported that the cameras on their Google Pixel 7 devices were breaking or shattering without any drops. According to a few users, at the time it seemed like a material defect in the phone. An affected user was reportedly offered a replacement product by Google.


Are the Pixel 7 and 7 Pro the best in their segment? We discuss this on Orbital, the Gadgets 360 podcast. Orbital is available on Spotify, Gaana, JioSaavn, Google Podcasts, Apple Podcasts, Amazon Music and wherever you get your podcasts.
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  • REVIEW
  • KEY SPECS
  • NEWS
  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Sharp, 120Hz display
  • Good quality cameras
  • Good gaming performance
  • Bloatware-free software, timely updates
  • Premium design, IP68 rating
  • Bad
  • Gets warm under load
  • No bundled charger
  • Underwhelming battery life
  • Relatively slow charging
Display 6.70-inch
Processor Google Tensor G2
Front Camera 10.8-megapixel
Rear Camera 50-megapixel + 48-megapixel + 12-megapixel
RAM 12GB
Storage 128GB
OS Android 13
Resolution 1440x3120 pixels
  • REVIEW
  • KEY SPECS
  • NEWS
  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Sharp, 90Hz display
  • Good quality cameras
  • Good gaming performance
  • Bloatware-free software, timely updates
  • Good battery life
  • IP68 rating
  • Bad
  • Video recording could be better
  • Gets warm under load
  • No bundled charger
  • Relatively slow charging
Display 6.30-inch
Processor Google Tensor G2
Front Camera 10.8-megapixel
Rear Camera 50-megapixel + 12-megapixel
RAM 8GB
Storage 128GB
OS Android 13
Resolution 1080x2400 pixels
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Sucharita Ganguly
Sucharita is a writer with Gadgets 360 and is mostly found playing with her cat in her free time. She has previously worked at breaking news desks across organizations. Powered by coffee, The Beatles, Bowie, and her newfound love for BTS, she aims to work towards contributing to a better media environment for women and queer folk. More
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