OnePlus Users Affected by Green Line Display Issue Get Lifetime Screen Warranty in India

OnePlus users have complained that green lines are appearing on the OLED panel of their handsets after installing the OxygenOS 13.1 update.

Written by Nithya P Nair, Edited by Siddharth Suvarna | Updated: 10 August 2023 11:43 IST

OnePlus Users Affected by Green Line Display Issue Get Lifetime Screen Warranty in India

Photo Credit: OnePlus

OnePlus is offering a discount voucher to select handsets

Highlights

The warranty programme is available for OnePlus models purchased in India
Android 13-based firmware allegedly included dozen of bugs
OnePlus is also providing discounts for a handset upgrade

OnePlus smartphone users in India who were impacted by the green line display problem have now been provided with some relief. The Chinese smartphone brand has announced a lifetime screen warranty across its own affected handsets in the country. With this, users can have the screen on their OnePlus smartphone replaced for free and as many times as they want under specific conditions. The company's latest move comes following outrage from several users over the OxygenOS 13 stable update that allegedly made green lines appear on the displays of OnePlus handsets. Affected phones include OnePlus 8, OnePlus 8 Pro, OnePlus 8T, OnePlus 9, and OnePlus 9R, which are compatible with the OxygenOS 13 update.

In the last few months, several OnePlus 8, and OnePlus 9 series smartphone users on Reddit, Twitter, and OnePlus community forums complained that green lines are appearing on the OLED panel of their handsets after installing the OxygenOS 13.1 update. Multiple affected users said that restarting or downgrading to the old build was not helping to solve the issue. The Android 13-based firmware allegedly included dozen of bugs.

Responding to this case, OnePlus said in a press statement to Gadgets 360 that it was aware of the issue on some OnePlus devices and will provide a “lifetime screen warranty on all affected devices.”

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A statement shared by a OnePlus spokesperson with Gadgets 360 on Friday, August 11 says, —"We realize that this issue has caused a great deal of inconvenience to the affected users, and we apologize for it. In line with our unwavering commitment, we encourage users to visit the nearest OnePlus service centre for device diagnosis, and we will provide free screen replacement for all devices affected by the situation. On select OnePlus 8 and 9 Series devices, we are also offering a voucher that will provide the user with a fair percentage of the device value to upgrade to a new OnePlus device. In light of the current situation, we are also offering lifetime screen warranty on all affected devices. Thank you for your understanding and support."

The warranty programme is available for OnePlus handsets purchased in India.

Besides the screen warranty, OnePlus is also providing discounts for a handset upgrade. As per announcements posted at Indian OnePlus Exclusive Service Centers, spotted by Telegram user @docnok63 (via Android Authority), the company is offering OnePlus 8 Pro, OnePlus 8T, OnePlus 9, and OnePlus 9R owners with a green line fault a discount voucher. This voucher can be used to purchase a new OnePlus smartphone, but only if the purchase is made online.

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Editor's Note: This story has been updated with OnePlus's statement on August 11

OnePlus Nord 3 brings some serious upgrades over its predecessor, including some flagship-grade specifications. We discuss this and more on the latest episode of Orbital, the Gadgets 360 podcast. Orbital is available on Spotify, Gaana, JioSaavn, Google Podcasts, Apple Podcasts, Amazon Music and wherever you get your podcasts.

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OnePlus 8

REVIEW
KEY SPECS
NEWS

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Very good build quality
Vivid display
Excellent performance and software
Solid battery life
Decent camera performance

Bad
No IP rating or wireless charging
Low-light video could be better
12GB variant isn’t great value

Read detailed OnePlus 8 review

Display 6.55-inch

Processor Qualcomm Snapdragon 865

Front Camera 16-megapixel

Rear Camera 48-megapixel + 16-megapixel + 2-megapixel

RAM 12GB

Storage 256GB

Battery Capacity 4300mAh

OS Android 10

Resolution 1080x2400 pixels

More OnePlus mobiles OnePlus mobiles price in India

OnePlus 9R

REVIEW
KEY SPECS
NEWS

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Looks good
Vivid 120Hz display
65W fast charging
Good overall performance

Bad
No IP rating
Low-light camera performance could be better
Gets a bit warm when stressed

Read detailed OnePlus 9R review

Display 6.55-inch

Processor Qualcomm Snapdragon 870

Front Camera 16-megapixel

Rear Camera 48-megapixel + 16-megapixel + 5-megapixel + 2-megapixel

RAM 8GB, 12GB

Storage 128GB, 256GB

Battery Capacity 4500mAh

OS Android 11

Resolution 1080x2400 pixels

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OnePlus 9

REVIEW
KEY SPECS
NEWS

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Good ergonomics
Competent ultra-wide camera
Vivid 120Hz display
Speedy overall performance

Bad
Lacks IP rating, wireless charging
Average selfie camera
No OIS for main camera
Plastic frame instead of metal

Read detailed OnePlus 9 review

Display 6.55-inch

Processor Qualcomm Snapdragon 888

Front Camera 16-megapixel

Rear Camera 48-megapixel + 50-megapixel + 2-megapixel

RAM 8GB, 12GB

Storage 128GB, 256GB

Battery Capacity 4500mAh

OS Android 11

Resolution 1080x2400 pixels

More OnePlus mobiles OnePlus mobiles price in India

OnePlus 8T

REVIEW
KEY SPECS
NEWS

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Excellent build quality, design
120Hz, AMOLED display
Very good overall performance
Very fast charging
Decent cameras

Bad
Still no IP rating, wireless charging
Average low-light video performance
A bit chunky

Read detailed OnePlus 8T review

Display 6.55-inch

Front Camera 16-megapixel

Rear Camera 48-megapixel + 16-megapixel + 5-megapixel + 2-megapixel

RAM 12GB

Storage 256GB

Battery Capacity 4500mAh

OS Android 11

Resolution 1080x2400 pixels

More OnePlus mobiles OnePlus mobiles price in India

OnePlus 8 Pro

REVIEW
KEY SPECS
NEWS

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Excellent build quality, IP68 rating
Bright, fluid display
Very good rear cameras
Solid overall performance
Great battery life
Fast wireless charging

Bad
Selfie camera could be better
Excessive rear camera bulge

Read detailed OnePlus 8 Pro review

Display 6.78-inch

Processor Qualcomm Snapdragon 865

Front Camera 16-megapixel

Rear Camera 48-megapixel + 8-megapixel + 48-megapixel + 5-megapixel

RAM 8GB

Storage 128GB

Battery Capacity 4510mAh

OS Android 10

Resolution 1440x3168 pixels

More OnePlus mobiles OnePlus mobiles price in India

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Further reading: OnePlus, OnePlus 8, OnePlus 8T, OnePlus 8 Pro, OnePlus 9, OnePlus 9R, OxygenOS 13, OnePlus Greenline Issue

Nithya P Nair

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Nithya P Nair is a journalist with more than five years of experience in digital journalism. She specialises in business and technology beats. A foodie at heart, Nithya loves exploring new places (read cuisines) and sneaking in Malayalam movie dialogues to spice up conversations. More