Some Samsung Fans Hot to Keep Note 7 Smartphones, Despite Recall

Advertisement
By Reuters | Updated: 15 October 2016 18:24 IST

San Francisco Bay Area risk consultant Gil Oliva is willing to risk that his Samsung Galaxy Note 7 smartphone might catch fire, shrugging off a global recall that has damaged the South Korean manufacturer's reputation and raised questions about its future.

The stylish Galaxy Note 7, which boasts a curved screen, an iris scanner and a pen accessory, was well-regarded until some began catching fire. Oliva likened it to Ferrari sports cars, which also were recalled over fire issues in 2010.

Advertisement

(Also see: Carrying a Samsung Galaxy Note 7 on a Flight? Be Ready to Face Fine)

"I've got the Ferrari. And yes, Ferraris catch on fire sometimes," said Oliva, 32, of Oakland, California.

Advertisement

The 5.7-inch Galaxy Note 7 had been expected to accelerate Samsung's mobile-sales momentum. Then, Samsung announced a global recall of 2.5 million Galaxy Note 7s in early September.

The company said this week it would permanently stop production and sales. It urged users to power down and offered to exchange devices for other models globally.

Advertisement

(Also see: Samsung Galaxy Note 7 Recall: The Name That Wasn't Meant to Be)

As the company works to contain damage and stop the recall from tainting the entire brand, some fans say they are not worried.

Advertisement

The large-screen, $882 phone employs a similar design to Samsung's flagship Galaxy S7, the best-selling Android phone in the first half of 2016. Samsung had hoped the Galaxy Note 7 would enjoy a similar appeal.

Wall Street expects iPhone maker Apple to benefit from Samsung's recall, along with makers of other phones running Android.

Samsung on Tuesday announced a total halt to production of its troubled Galaxy Note 7 smartphone, citing continued safety concerns over the device exploding.

(Also see: Samsung's Galaxy Note 7 Crisis Is an Opportunity for Apple, Google)

Still, Verizon Communications spokeswoman Kelly Crummey said many Galaxy Note 7 customers are exchanging the recalled devices for other Samsung phones.

Josh Dickey, entertainment editor at technology news site Mashable, said in an op-ed on Wednesday he would keep his phone, calculating a human was twice as likely to be struck by lightning as a Galaxy Note 7 was to catch fire. Fewer than 100 burning phones have been reported.

Many other customers around the world had the same reaction.

"The problem is there is no other phone that I like," said Jo Hyang-won, a 32-year-old office worker in South Korea.

Samsung expects the Galaxy Note 7 failure to dent profits by about $5.3 billion. It blamed faulty batteries for the original problem but has not guessed at what caused replacement phones to overheat.

Samsung on Tuesday announced a total halt to production of its troubled Galaxy Note 7 smartphone, citing continued safety concerns over the device exploding.

(Also see: Galaxy Note 7 Fiasco Could Burn a $17 Billion Hole in Samsung Accounts)

Sidrah Ahmad in Singapore said safety considerations mean eventually giving up the Note 7.

"I am trying to ignore the voices in my head saying I should stop. But I think I'll have to stop soon."

The 34-year-old public servant described "constantly being conscious whether the device is getting too warm... it's getting in the way of the positive experience of the phone."

 

© Thomson Reuters 2016

 

Get your daily dose of tech news, reviews, and insights, in under 80 characters on Gadgets 360 Turbo. Connect with fellow tech lovers on our Forum. Follow us on X, Facebook, WhatsApp, Threads and Google News for instant updates. Catch all the action on our YouTube channel.

Advertisement

Related Stories

Popular Mobile Brands
  1. iQOO Z11 India Launch Timeline, Price Leaked; Could Feature This Chipset
  2. Top OTT Releases This Week: Dhurandhar 2, Inspector Avinash S2, Kartavya, and More
  3. Canon EOS R6 V Targets Filmmakers With 7K Video, Built-In Cooling Fan
  4. This Redmi Turbo Series Phone Will Launch in India Soon
  5. Realme Buds Air 8 Pro, Watch S5 to Launch in India on This Date
  6. Here's How Much the HMD Vibe 2 5G Could Cost in India
  1. Moto G37 Power, Moto G37 India Launch Date Announced, Key Features Revealed
  2. Dell Refreshes Alienware 15 Laptop With Up to GeForce RTX 5060 GPU; New Dell 14S and Dell 16S Models Announced
  3. Law Firm Fenwick & West Sued Over Alleged Role in FTX Collapse
  4. HMD Vibe 2 5G Price in India and Key Specifications Surface Online a Week Ahead of Launch
  5. New Leak Suggests GTA 6 Pre-Orders Could Begin on May 18, Third Trailer Coming Next Week
  6. Amazon Kills Rufus AI, Replaces It With Alexa for Shopping AI Assistant
  7. Android 17 to Introduce New OS Verification Tool to Curb Distribution of Unofficial Versions
  8. Xiaomi 17 Max Key Specifications Confirmed; Will Feature Biggest Battery in the Lineup
  9. Vivo X300 Ultra, Vivo X300 FE Go in Sale in India With Zeiss-Tuned Cameras: Price, Specifications
  10. Paybis Secures MiCA and PSD2 Licences Ahead of EU Crypto Expansion
Download Our Apps
Available in Hindi
© Copyright Red Pixels Ventures Limited 2026. All rights reserved.