Home
Mobiles
Mobiles News
Samsung Offers Free Screen Replacement for Galaxy S23, Galaxy S23 Ultra Affected by Green Line Issue in India

Samsung Offers Free Screen Replacement for Galaxy S23, Galaxy S23 Ultra Affected by Green Line Issue in India

Samsung Galaxy S23 and Galaxy S23 Ultra owners have until September to get a screen replacement at no additional cost.

Written by Shaurya Tomer, Edited by David Delima | Updated: 26 August 2025 14:12 IST

Samsung Offers Free Screen Replacement for Galaxy S23, Galaxy S23 Ultra Affected by Green Line Issue in India

Some Samsung Galaxy S23 Ultra owners have reported facing the green line issue

Click Here to Add Gadgets360 As A Trusted Source

Highlights

Samsung's free green line screen replacement is valid till Sept 29, 2025
Galaxy S23, Galaxy S23 Ultra are now said to be eligible for the offer
Handsets must pass necessary checks at authorised service centres

Samsung Galaxy S23 and Galaxy S23 Ultra are now covered under a free one-time screen replacement policy in India. This limited-period offer applies to devices affected by the infamous green line issue. The company's support chat has reveals that, the screen replacement policy is valid till September, and customers can visit Samsung authorised service centres in India to get their handsets repaired. However, there will be certain limitations on the eligibility of devices under the company's replacement policy.

Samsung Confirms Screen Replacement Policy for Galaxy S23, Galaxy S23 Ultra

Using the Samsung Support chat on WhatsApp, Gadgets 360 was able to confirm that the brand's screen replacement policy will now cover the Samsung Galaxy S23 and Galaxy S23 Ultra (via Tarun Vats). As per the brand, the current offer will be valid in India across authorised Samsung service centres till September 29. This means that users whose smartphones have been affected by the green line issue have a month to get their screen issues resolved at the company's service centres in the country.

Customers can book a service appointment at their nearest authorised service centre to take advantage of this offer and receive a free screen replacement.

The original post by Vats claims that Samsung will extend this offer till December 31, providing an extended period of coverage. Gadgets 360 was able to confirm the replacement policy via the Samsung Support app, seen in the screenshot above, which will be valid until September 29. However, there was no mention of an extension of the deadline.

As always, there are a few terms and conditions. The final confirmation of the handset's eligibility will be provided by the authorised service centre after carrying out the necessary checks, as per the Samsung Support chat.

In a previous instance of the extension of the free screen replacement program, Gadgets 360 received confirmation of the eligibility criteria. To begin with, the device should not have any physical damage or signs of water damage. Further, handsets are eligible for coverage within three years from the date of purchase. Lastly, only the first purchaser will be able to receive free screen replacement upon presentation of the original invoice, as part of the policy.

While the screen replacement was offered free of charge, customers were still liable to pay for labour charges for the repair.

Notably, this is not the first time that older models have been included in Samsung's free screen replacement policy. In April 2024, the tech giant announced a special replacement offer for the Galaxy S20 series, Galaxy Note 20 series, Galaxy S21 series, and Galaxy S22 series.

Earlier this tear, Samsung extended the coverage period of the free one-time screen replacement policy for smartphones affected by the infamous green line issue till September.

Samsung Galaxy S23 Ultra

REVIEW
KEY SPECS
NEWS

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Unique design
Bright and accurate display
Good gaming performance
Excellent cameras, quality video recording
Solid battery life

Bad
Expensive
Still too large for most hands
Loaded with bloatware
Relatively slow charging

Read detailed Samsung Galaxy S23 Ultra review

Display 6.80-inch

Processor Snapdragon 8 Gen 2

Front Camera 12-megapixel

Rear Camera 200-megapixel + 12-megapixel + 10-megapixel

RAM 8GB, 12GB

Storage 256GB, 512GB, 1TB

Battery Capacity 5000mAh

OS Android 13

More Samsung mobiles Samsung mobiles price in India

Samsung Galaxy S23

REVIEW
KEY SPECS
NEWS

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Compact design that?s hard to beat
Long-term software update commitment
Good performance, effective heat management
All-day battery life
IP68 rated

Bad
Only minor design changes
Relatively slow charging

Read detailed Samsung Galaxy S23 review

Display 6.10-inch

Processor Snapdragon 8 Gen 2

Front Camera 12-megapixel

Rear Camera 50-megapixel + 12-megapixel + 10-megapixel

RAM 8GB

Storage 128GB, 256GB

Battery Capacity 3,900mAh

OS Android 13

More Samsung mobiles Samsung mobiles price in India

Comments

For the latest tech news and reviews, follow Gadgets 360 on X, Facebook, WhatsApp, Threads and Google News. For the latest videos on gadgets and tech, subscribe to our YouTube channel. If you want to know everything about top influencers, follow our in-house Who'sThat360 on Instagram and YouTube.

Further reading: Samsung Galaxy S23, Samsung Galaxy S23 Ultra, Samsung Screen Replacement Offer, Green Line Issue, Samsung

Shaurya Tomer

Email Shaurya Tomer

Shaurya Tomer is a Sub Editor at Gadgets 360 with 2 years of experience across a diverse spectrum of topics. With a particular focus on smartphones, gadgets and the ever-evolving landscape of artificial intelligence (AI), he often likes to explore the industry's intricacies and innovations – whether dissecting the latest smartphone release or exploring the ethical implications of AI advancements. In his free time, he often embarks on impromptu road trips to unwind, recharge, and ...More